Didn't receive free hero after finishing questline.

I played pvz heroes for a long time before my account got reset when I upgraded my phone, and I can assure you the quests to unlock heroes is a one time thing, after the 6 that's it. So here I am looking for answers as this happened to my new account, and the ea help just sent me to the forums. If all they can do is tell us to just "keep playing till you can buy a hero" I probably can't be bothered with the grind, I feel so disadvantaged only having 5 basic hero's