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Anonymous's avatar
Anonymous
9 years ago
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I purchased plants vs zombie garden warfare 2 for my son.  When trying to load the game we get this error "DirectX device creation error

GPU does not support DirectX 11.0 which is required.

He has a Toshiba Satellite LD500D-00V.

What can we do so he can play this game?

Thanks for any help you can give me.

Wendy

  • EA_Barry's avatar
    EA_Barry
    9 years ago

    @hemi55555

    Unfortunately your GPU (video card) only supports DirectX 10.1 where the requirement is support for DirectX 11.

    This means that with your current hardware configuration, you will not be able to play PvZ: GW2.

    Minimum Requirements:
    OS: Windows 7 64-bit / Windows 8.1 64-bit / Windows 10 64-bit
    CPU: 3.20 GHz Intel i5 650 / 2.5 GHz AMD Phenom X4 9850
    RAM: At least 4GB for Windows 7 / Windows 8.1 / Windows 10
    Hard Drive: 40 GB
    Video: NVIDIA GeForce GT 640 / AMD Radeon HD 7730
    DirectX: 11
    Input: Keyboard and Mouse, Analogue Controller
    Online Connection Requirements: 192 KBPS or faster internet connection

4 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @hemi55555

    Unfortunately your GPU (video card) only supports DirectX 10.1 where the requirement is support for DirectX 11.

    This means that with your current hardware configuration, you will not be able to play PvZ: GW2.

    Minimum Requirements:
    OS: Windows 7 64-bit / Windows 8.1 64-bit / Windows 10 64-bit
    CPU: 3.20 GHz Intel i5 650 / 2.5 GHz AMD Phenom X4 9850
    RAM: At least 4GB for Windows 7 / Windows 8.1 / Windows 10
    Hard Drive: 40 GB
    Video: NVIDIA GeForce GT 640 / AMD Radeon HD 7730
    DirectX: 11
    Input: Keyboard and Mouse, Analogue Controller
    Online Connection Requirements: 192 KBPS or faster internet connection

  • Anonymous's avatar
    Anonymous
    9 years ago

    Thx.  Can I get another video card to resolve this?

    Wendy

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    9 years ago

    @hemi55555

    Hi Wendy, the answer to your question is maybe but probably not. The reason I say this is the following page refers to the Graphics Controller as "integrated", to me that sounds like it is not removable but I could be wrong.

    http://www.toshiba.ca/productdetailpage.aspx?id=5859

    You could bring it to a PC sales/repair store and they could let you know for sure.

  • Gareeth1's avatar
    Gareeth1
    9 years ago

    I tink hauling it to a PC store would be the hard way/. You could look, up if there is room for a stand alone GPU. It does not look like it from the ,moddel but Toshiba may be be able to say otherwise.  Maybe I just hate dragging mine to a store.  

    If you son is gaming more and more a desktop tends to be more midifiable for leting it grow with him. Most of the current games want Dx 11.  Sometimes a gaming laptiop comes on sale., and as a bonus if he is clumsy they are a bit heartier.  ( I keep killing mine or nearly killing mine. ASUS probably hates me ... ) 


    t 

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