[EA app] Can't load into PVZ GW2. Stuck on Loading Screen

@iiMajesticPie Thank you for the info, From the DxDiag, this is the info I found and where I would start.

Side note: if it is account-related, live support has to look into the specific account. That is one area we simply do not engage in as we cannot as Community Managers

First, reboot your modem/router to get a new connection. Then from the DXDiag, these are the errors it lists:

1. **hp-plugin-executor.exe and hp-telemetry-hw-info-collector.dll (WER0, WER1)**:

2. **rawaccel.exe (WER2, WER4)**: This seems to be related to a gaming mouse acceleration driver.

3. **dwm.exe and CoreMessaging.dll (WER3, WER5, WER6)**: These are Windows components.

4. **Adobe Premiere Pro.exe (WER7)**: 

5. **StoreAgentInstallFailure1 (WER8, WER9)**:

In general, you might consider updating your system, drivers, and applications to the latest versions, repairing or reinstalling any problematic software (like the HP software and Raw Accel), and running a system file check to look for and fix any corrupted system files.

Next, run through the following:

Delete Windows Temp Files

• First, make sure you close as many programs as you can
• Press the Windows key + R, go into the file explorer
• Type in %temp%, and hit Enter
• Delete everything it allows you to delete
• Reboot the PC

Optional Registry clean-up

• install CCleaner (it's free) from here
• Run Registry cleaner
• Click review selected issues
• Do you want to back up? No
• Click Fix all selected issues

Network steps

• Check for other applications that may be limiting EA App or Game performance
• Connection and Advance Connection Guides
• Untick the options in LAN Settings (make sure nothing is checked under Proxy Server)
• Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
• Change TCP/IP Settings
• Set up a Static IP
• Check date/time is correct in Windows
• Try a new Windows User Account
• Reset Windows Host File
• Change UAC Controls within Windows (change back once tested)