EA app product key/offline error

Question

Hello, I've already contacted support but since this seems like problem to more people, I'm sharing here. This week I downloaded Plants vs. Zombies from game pass, played it without any trouble and today when I tried to launch it, this error showed up. I tried everything possible that I found in other threads and even other websites. Reinstalling, repairing, double checking if my account on EA app is correct, all done but game won't start. Please fix this app, since many of us pay monthly for playing we would like to actually play. Thank you

rezavejkoty · Answer

Hi, as I said I did everything that you or other people adviced here, it took me few hours and nothing helped. The game began to work next day, without help of any step that was done, now I think it’s just temporary error of EA app, which was maybe repaired thanks to some support guy that read my report from app. Thank you for your time, have a nice day.&nbsp;

ea_illium · Answer

Hi&nbsp;@RezavejKoty&nbsp;To check are the EA and Xbox accounts still linked?

Also, when you have a moment can we try the following steps?

Repair/Verify your game based on which client you are launching from

EA App - Repair (My Collection &gt; Tile Dots &gt; Repair)

EA App's Cache (Top Left Menu &gt; Help &gt; App Recovery)&nbsp;
Connection&nbsp;and&nbsp;Advance Connection&nbsp;Guides&nbsp;
Check for other applications that may be limiting EA App or Game performance
Run the&nbsp;System File Checker tool then Check for&nbsp;Windows&nbsp;and&nbsp;GPU&nbsp;updates&nbsp;&nbsp;

Cheers!

calvandyr · Answer

I have the same issue with Mass Effect 3 but it's not working since a few days.I have no clue what else to try it must be something on EAs end.

calvandyr · Answer

Update: EA chat support has helped me and solved the Issue, I deleted the whole EA License folder and it worked again.

sroka13 · Answer

Maybe it's a silly question but where can I find it, which one is it?

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EA app product key/offline error

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