This is not spam... so stop deleting the post... because Popcap/EA cant handle customer feedback....https://answers.ea.com/t5/General-Discussion/Dev-Update-on-G...By not giving us 30 days notice, they have broken the terms of their own service. Community events are a major feature and I hope angry customers bring this to the Better Business Bureau and cause a stink until they do something to make it right.At least one more community event/boss hunt may bring back many into customers into good graces. I am literally one event chest away from getting my last achievement in the game. By breaking your own rules, you have efficiently screwed over many.You owe the fans an apology and something to make it right."EA may terminate any EA Service at any time by giving at least thirty days' notice either via email (if available), within the affected EA Service, or on the service updates page of EA's website (https://www.ea.com/service-updates). After online service termination, no software updates will be applied to our games and we can't guarantee our mobile games will continue be available for download via iCloud (or other applicable cloud services). Any games available via iCloud after online service termination may be removed from iCloud without further notice to you."https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/@Shaun_Popcap https://twitter.com/slaker ttps://twitter.com/PlantsvsZombies

Dude you are very angry. I understand your frustration but creating a post like that won't bring back the community challenges. It sounds like they shut down the whole game. You can still play all relevant game modes. PopCap created a new game which needs work done by the devs. Many GW2 players don't like the devs decision to focus on BfN but it's more than understandable due to all issues left in BfN.I played hundreds of hours in GW 1 and 2. I love these games and PopCap did an amazing job with creating such a big franchise. I'm thankful for all the great time I had but the devs moved on to another title and so did I.@Markyshizzle86 I feel your pain and I don't want to offend you but what would have changed if they would have announced the removal of the community challenges 30 days before? It's not like you just bought the game and now you are unable to play it. It isn't exactly fairplay to bring up the BBB.Edit: Of course we all expected PopCap to be much more transparent and not to leave the loyal player base in the dark. No wonder that players are now frustrated. PopCap you can do better!

@asabaida I do understand your point. You still can buy this game but remember the age of the it. I would never buy a multiplayer game which is years old if the devs didn't promise to keep creating new content like Rainbow Six Siege for instance. If I decide to buy this "old game" anyway I expect it to be shut down eventually at some point especially if the devs released a new game.And PopCap won't shut it down but removed a popular game mode. So if I want to play some GW2 or GW1 I can still do so.I'd really like the fact that PopCap keeps adding new stuff to both GW and BfN but it isn't realistic. I'm pretty sure that players of GW1 complained about being forgotten while GW2 got new content. Now the same happens to GW2.Don't get me wrong, I understand all the frustration due to the lack of transparency but it was obvious that it would going to happen at some point imho.

I really wish they'd keep this stuff up for people that want to play and need these achievements and hats. I don't know exactly how much effort it takes to run these but surely it's worth keeping them up for people that want to play the game?

You would think they would need do this, particularly as they are still selling the game.... and a whole load of dlc/upgrade packs. I dunno it beggars belief really... If I spent 20 euros on a game to then find out that some of what was promised was not going to be delivered... I would be mighty miffed I think.Its one of things about the game industry that strikes me as a little bonkers.... physical shops for other goods seem to be held much more responsible to their customers, but the same seems not to apply here and the rules seem a lot more fluffy and not really protecting the customer as much sadly.

@asabaida Yes, it really disappoints me that service has been so reduced for such a popular & much-loved game.I can understand perhaps that support needs to be reduced & more resources focused on BFN but at the same time, I would've expected alternatives to have been put in place before it got to this stage.It's extremely sad for both new & old players alike.

EA/Popcap broke terms of service by not giving a 30 day notice on events - GW2

18 Replies

ippig
Not applicable
6 years ago
Dude you are very angry. I understand your frustration but creating a post like that won't bring back the community challenges. It sounds like they shut down the whole game. You can still play all relevant game modes. PopCap created a new game which needs work done by the devs. Many GW2 players don't like the devs decision to focus on BfN but it's more than understandable due to all issues left in BfN.
I played hundreds of hours in GW 1 and 2. I love these games and PopCap did an amazing job with creating such a big franchise. I'm thankful for all the great time I had but the devs moved on to another title and so did I.
@Markyshizzle86 I feel your pain and I don't want to offend you but what would have changed if they would have announced the removal of the community challenges 30 days before? It's not like you just bought the game and now you are unable to play it. It isn't exactly fairplay to bring up the BBB.
Edit: Of course we all expected PopCap to be much more transparent and not to leave the loyal player base in the dark. No wonder that players are now frustrated. PopCap you can do better!
TheSprinter85
Hero
6 years ago
Can I be completely honest? I didn't know that PopCap had a 30 day notice before the removal of a service! 😳
@Markyshizzle86 Like @ippig mentioned, I played a lot of GW2 over my time (didn't play GW1) so it is a bit of a shame that the developers have now mostly stopped working on GW2, although I can accept that. But, developers, like you have already been doing, which is excellent, please continue improving BfN, it's an excellent game, I love it so much and main this game. I haven't bought any rainbow stars on this game yet with real money, only the deluxe and Seasons Eatingz upgrade, but if the developers keep putting more work into this game, I am more than happy to start making many, many more transactions and purchases, if it continues improving, I will put more a lot more money into it without hesitation. The developers have been adding features and slowly fixing some of the bugs and technical issues, so I hope they keep up this hard work (and take a break from time to time, of course 🙂)!
With GW2 though, I would really like it if they at least add community challenges and boss hunts a few more times just so I have the chance to get the achievement on Xbox One where I have to win a Boss Hunt on Crazy Mode! That would be great as well and would really make my day! 🤔
Lionkeg718
Not applicable
6 years ago
@TheSprinter85 Same here. The boss hunt achievements are the only ones I need to complete the game
TheSprinter85
Hero
6 years ago
@Lionkeg718 If they can't temporarily add back these events, at least it would be great if the developers could have the achievements modified so they're obtainable regardless of whether players already have them or not? 🤔
Iron_Guard8
Legend
6 years ago
I really wish they'd keep this stuff up for people that want to play and need these achievements and hats. I don't know exactly how much effort it takes to run these but surely it's worth keeping them up for people that want to play the game?
asabaida
Not applicable
6 years ago
You would think they would need do this, particularly as they are still selling the game.... and a whole load of dlc/upgrade packs. I dunno it beggars belief really... If I spent 20 euros on a game to then find out that some of what was promised was not going to be delivered... I would be mighty miffed I think.

Its one of things about the game industry that strikes me as a little bonkers.... physical shops for other goods seem to be held much more responsible to their customers, but the same seems not to apply here and the rules seem a lot more fluffy and not really protecting the customer as much sadly.
ToastedSarnie
Not applicable
6 years ago
@asabaida Yes, it really disappoints me that service has been so reduced for such a popular & much-loved game.

I can understand perhaps that support needs to be reduced & more resources focused on BFN but at the same time, I would've expected alternatives to have been put in place before it got to this stage.

It's extremely sad for both new & old players alike.
ippig
Not applicable
6 years ago
@asabaida I do understand your point. You still can buy this game but remember the age of the it. I would never buy a multiplayer game which is years old if the devs didn't promise to keep creating new content like Rainbow Six Siege for instance. If I decide to buy this "old game" anyway I expect it to be shut down eventually at some point especially if the devs released a new game.
And PopCap won't shut it down but removed a popular game mode. So if I want to play some GW2 or GW1 I can still do so.
I'd really like the fact that PopCap keeps adding new stuff to both GW and BfN but it isn't realistic. I'm pretty sure that players of GW1 complained about being forgotten while GW2 got new content. Now the same happens to GW2.

Don't get me wrong, I understand all the frustration due to the lack of transparency but it was obvious that it would going to happen at some point imho.
asabaida
Not applicable
6 years ago
@ippig
Yep, I too think it is understandable and indeed probably, by most people, somewhat expected to an extent... and you are right, if you buy an old online game then you have to expect that maybe the live service/support/content most likely won't be as full as when the game was first released.

It would just have been nice if they had announced it and given people time to finish what they needed to, maybe added the special events needed (eg Boss Hunts) for a month or something.
After the release of Bfn I am sure many people have been expecting some withdrawal of support for GW2, but the disappointment I guess comes with the sudden announcement and apparently no time to complete certain tasks. It could been handled in a better way. 🙂
Iron_Guard8
Legend
6 years ago
I can fully understand them not adding any brand new content to GW2 but the old content people just want to be able to play again already exists. My coding knowledge is a mix of archaic languages and metrology software to run the CMM and laser scanner, but with the code already existing it should be pretty simple to activate and deactivate on a weekly basis so people can play the events.