An update from the developers:
I'm in the UK and also getting the same error message on my IPAD, "No Connection to the Internet" even though I'm fully connected to my wireless connection.
I have tried uninstall/reinstall and clear Safari Cache but no luck. This has been happening since Saturday and I'm very unhappy that I cannot play this game. Come on EA support reply to these posts and let us know what you are doing to resolve this!!
Community ManagerHey all, we've made the developer aware that some people are having issues with their game so they will look into it.
Community ManagerI've merged a couple of threads in here so that we can better track the issue.
same problem for a lot of days, when can you solve
Yes! nobody are alow to play!!
Thanks for acknowledging the problem that many of us are having. I have lost out on the weekly puzzles because of this issue and I hope that there is some kind of compensation for that. Just give all players a free pack, regardless of whether they were affected by the bug. <g>
I have some more info to add. I have tried many different phones, accounts (had a friend re-download and try it), VPNd all over the world, tried both Android and iOS 10 & iOS 11 and I constantly get the Connection Error when first launching and am unable to play the game.
Now the new info: I happened to have an older iPhone which has iOS 9.0.2 and the 1.22.13 (supposedly latest) version of PvZ Heroes - but IT WORKS on that phone!
It's apparently the same version as the one I had on all the phones that fail to launch PvZ Heroes because of the connection error.
I know sometimes developers 'slipstream' a version -- they fix a bug, but release the app with the same version number, so it is impossible for customers to know which 1.22.13 app they have. Is it possible that PvZ Heroes was slipstreamed some time toward the end of last week? That would explain why not everyone sees the problem even though their apps tell them they have the same version.
If the game was slipstreamed, then I suggest un-slipstreaming it until you find and fix the connection error bug.
And to all others who currently have a working game: DO NOT RE-INSTALL VERSION 1.22.13 because you too may not be able to play the game!
Best regards,
-cnod
Community ManagerAn update from the developers:
