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Anonymous's avatar
Anonymous
10 years ago

Final hero selection Missing after restart app

After Completing "Get your final plant Hero quest", My hero selection is showed ChompZilla and SolarFlare. But before i chose my hero  my game got closed unexpectedly due to memory sortage, After that when i open the game the quest is changed to "Get your final Zombie Hero quest" and it says that i have chosen my third hero but i only have two heroes now.

25 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago

    Checking in with the same issue.  I'll keep bugging support with new tickets, opening all old ones, and filling out their satisfaction survey.

    Maybe all of that will show up as a statistical blip on some middle managers report somewhere along the line.

  • Anonymous's avatar
    Anonymous
    9 years ago

    After a email from customer service giving me a "nothing we can do" response and a glitch with mega-quest gems, I have decided to delete the game. Too many bugs.

  • I had an similar issue. When I finish the quest i click collect at the end of the match but the game directly send me to the main menu without putting me to choose one of the 2 heroes. This happened on my main account with the zombies and on my secondary account with both plants and zombies. Now I have 3 plants hero and 2 zombies hero(main account) and 2 plants hero and 2 zombie hero(secondary account).
  • Anonymous's avatar
    Anonymous
    9 years ago

    contacted ea assistance but i haven't received anything yet

  • Anonymous's avatar
    Anonymous
    9 years ago

    I've just spent an hour on the phone with support being told to "Replay the level". Especially funny seing as I finished the quest in a multiplayer match. After explaining to them multiple times why that won't work, their "solution" was to tell me to restart the device. Very conveniently getting me off the phone as it was the device I was calling them on as my home phone number is one digit too short for the call back option to recognise. Guess what? No new hero after restarting my device. 

    I asked them what to do after this and it was simply "If it doesn't work look at the forums". Big help there. Come EA, give your support guys some proper notes on what the game even is, not having another choice of zombie hero is kind of putting me off because the options I have currently are kind of underwhelming to me.

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