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YewWOTmate's avatar
YewWOTmate
9 years ago
Solved

Freezing at "Stocking the Sticker Shop"

 I see this topic is in the technical forum but it seems like a bug. Any time I try to access the sticker shop it just hangs at "stocking the sticker shop". The game keeps running, and you can move t...
  • Anonymous's avatar
    Anonymous
    9 years ago

    Ok so what we have found so far is when people have this issue it is due to not having a quad core cpu.  We are investigating the issue further, but in the meantime please ensure you have a PC with min spec or above 

    MINIMUM
    OS: Windows 7 64-bit/ Windows 8.1 64-bit/ Windows 10 64-bit
    CPU: 3.20 GHz Intel i5 650/ 2.5 GHz AMD Phenom X4 9850
    RAM: At least 4GB for Windows 7/ Windows 8.1/ Windows 10
    Hard Drive: 20 GB
    Video: NVIDIA GeForce GT 640/ AMD Radeon HD 5750
    DirectX: 11
    Input: Keyboard and Mouse, Analogue Controller
    Online Connection Requirements: 192 KBPS or faster internet connection

    RECOMMENDED
    OS: 64-bit Windows 10 or later
    CPU: Intel i5 6600 or equivalent
    RAM: At least 16GB RAM
    Hard Drive: 40 GB
    Video: NVIDIA GeForce GTX 970 4GB / AMD Radeon R9 290 4GB
    DirectX: 11.1 Compatible video card or equivalent
    Input: Keyboard and Mouse, Analogue Controller
    Online Connection Requirements: 512 KBPS or faster internet connection

Anonymous's avatar
Anonymous
9 years ago

I'm having the same problem. I am running an old system with an Intel Core 2 Duo Processor (E8400) with a GT720 graphics card.  We only have the XBox 360 and I didn't want to buy an XBox One just to be able to play this game so I figured I would try running it on one of our PC's.  It runs really well considering.  With the exception of the sticker shop freezing problem we are really happy.  We bought the Deluxe version and now we can't even get to the upgrades.  It's very frustrating.  The game is able to render incredible graphics but we can't access the sticker shop.  Also, I looked quite a bit to understand the minimum requirements before buying this game but I could not find them anywhere.  I hope that the software engineers can come up with a patch soon.  My 6 year old die hard PVZ fan would be very happy.

Anonymous's avatar
Anonymous
9 years ago

I decided to shop around for used Intel i5 650 CPU's.  They can be found used on Amazon for around $40.  I'd be willing to pay that to fix the problem, unfortunately, the socket on my motherboard (LGA775) is not compatible. I'm afraid if the problem can not be fixed I'm going to have to request a refund because if I'm going to invest money in hardware then I'm just going to invest in an XBox One and the PC version of PVZ would be useless to me.

Any updates from EA would be greatly appreciated.  If a fix is being considered that information would help us greatly.  If no fix is planned, albeit bad news, then at least we can use that information in making decisions moving forward.  

Also, EA, if a fix is not going to be made will there be any problems getting a refund at this point?

  • Anonymous's avatar
    Anonymous
    9 years ago

    I can't imagine they will fail to update the game so the sticker pack window operates how every other window in the game functions. Their minimum specs don't specify a quad core (i5 650 is a 2 core processor) so everything should work on a dual core that's fast enough even if the animations might be slow or not as pretty based on CPU load. I'd suggest not giving up on them yet. Due to time frames for refunds, you might have to do that so you don't lose the option, but if you do... keep an eye out for this to be fixed. It's a fun game. It'd be a pity not to be able to play it due to one window.

    One of my kid's PC's is in the same boat as you, so we're really pulling for this as well. Currently I have the one with the dual core log in on one of the other systems to buy sticker packs... which is all kinds of clunky but keeps from breaking the game for them.

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