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Anonymous's avatar
Anonymous
9 years ago

Game Crashes when trying to join friend/friend joins

Hey all,

Seems like it has only been posted a few times but not much and I wanted to address this with a detailed explanation.

Problem: Game crashes when trying to join friend or they try to join my backyard/lobby/game (Xbox One).

Methods tried in order to "fix":

  • Xbox Hard Reset
  • Cleared Mac Address
  • Router Reset
  • Modem Reset
  • Uninstall/reinstall
  • Cleared save data
  • Configuring region
  • Configuring privacy and security settings
  • Different account
  • Different Xbox
  • Contacted MS support
  • Etc.

General Info:

  • Able to play any multiplayer game mode alone without issue
  • Able to play any other video game's multiplayer without issue
  • Able to connect to players from different region in this and other games
  • Reside in same state as friend
  • Crash happened during the Beta several times as well
  • Never encountered issue until this game
  • Physical copy of game (Deluxe Edition)

I have gone back and forth with support and so far the "solution" ends up being me needing to contact my ISP or modify my IP in someway. Both of which I am inclined to believe are not the source of the issue. I strongly believe the issue is caused by something in the game that is essentially "game-breaking" when trying to connect to my friend. Saw another post with the same issue, seems to be an Xbox One issue targeted to select people. I hope it is something that will be addressed by the team ASAP as it is ruining the experience for one of my favorite games. If you encountered this issue and were able to fix it - please let me know.

7 Replies

  • Anonymous's avatar
    Anonymous
    9 years ago
    Anyone else run into this?
  • Anonymous's avatar
    Anonymous
    9 years ago

    Contacted MS, then had to contact the EA team twice. Now, I am awaiting for a specialist to see what they can do. Still have not resolved the issue and it seems like only two people encountered this problem or at least the exact same problem but others have similar issues.

    Hope this is address soon, I strongly believe it is not a network issue on my end but a bug in the game causing me to crash. Mainly because it only occurs with this game and a other forum members had similar issues. Any solutions yet?

  • I get the exact same issue as you have detailed, same scenario where all other games work, works online , but when a friend tries to join me they crash, or if I join them they crash aswell... Does this for EVERY EA sports game I own, madden NHL and Rory McIlroy, I can play ANY other game with friend who crashes no problem. It's a bug with EA that they are refusing to acknowledge as their issue and blame us.
  • Anonymous's avatar
    Anonymous
    8 years ago
    Did anyone of you already fix that problem
  • Anonymous's avatar
    Anonymous
    8 years ago
    Hey did you fixed that problem or there is no solution?
  • Anonymous's avatar
    Anonymous
    8 years ago
    It works on and off from my experience. Hard reset your console for both accounts trying to connect and attempt to boot it back up. After hard resetting once just force close the game anytime after. That's what worked for me, hopefully it helps anyone else. It doesn't seem to be as severe of an issue as it was at launch so I assume they did something.
  • Anonymous's avatar
    Anonymous
    7 years ago
    Anyone got a fix yet?! I try to join my friend or he tries to join me, it crashes my game over and over. Hard reset my XBox. Crashes. Reset my router 3 times. Crashes. Fully reset my XBox, keeping games and apps. Crashes. I can join a normal Multiplayer match and do all other functions, AND IT IS STILL PRESENT TODAY.

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