GW2 Crashing
Hi All -
We are having a problem with GW2 (Standard edition)crashing intermittently. My son can sometimes play for a while until the crash, but the system crashes at random points in the game. The game always gets past initial load but has crashed as early as "Connecting to EA servers". He got about an hour of play once in many attempts. One common crash point is "the customization booth".
The form of the crash is
1) Game freeze for a few seconds
2) Black Screen
3) Windows popup saying "pvz garden warfare 2 has stopped working"
We are using a Dell Laptop, Windows 10, 64 bit ( fairly new ). I have tried updating the video card drivers, repair the game, uninstall/reinstall and disabling "Origin In-game something" as suggested in another post here.
PVZ Garden warfare 1 does continue to work on this machine.
We would be grateful for any assistance.
Dxdiag report is attached.
You have attempted to ignore the system requirements, and you got away with it on the older game, with its less demanding graphics. This game, same as the prior, is not supported for an IGP device masquerading as a real graphics product.
Processor: Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz (4 CPUs), ~2.2GHz
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Display Devices
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Chip name: Intel(R) HD Graphics 5500
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics Family
Driver Attributes: Final Retail
Driver Date/Size: 8/31/2015 12:00:00 AM, 36303760 bytes
WHQL Logo'd: YesThat driver is ancient, but is of no consequence. The slowness of the CPU does add to the problem.
MINIMUM
OS: Windows 7 64-bit/ Windows 8.1 64-bit/ Windows 10 64-bit
CPU: 3.20 GHz Intel i5 650/ 2.5 GHz AMD Phenom X4 9850
RAM: At least 4GB for Windows 7/ Windows 8.1/ Windows 10
Hard Drive: 20 GB
Video: NVIDIA GeForce GT 640/ AMD Radeon HD 5750
DirectX: 11
Input: Keyboard and Mouse, Analogue Controller
Online Connection Requirements: 192 KBPS or faster internet connection
