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feadrian's avatar
feadrian
10 years ago
Solved

GW2 en PC renders black screen and chopped audio on startup

Hello: Once I start the game, it tajes ages since it renders a black screen and remains there I can hear the intro's very chopped audio in the back I can only see what's on the screen when I ...
  • feadrian's avatar
    feadrian
    10 years ago

    I know it's not a commercial community, but I mentioned the refund once I realised I wouldn't be able to solve it without a video card upgrade

    It's OK. I appreciate your help

    The refund is available via robot for the first 24 hours since first execution of the game, so I had to contact a EA customer support representative and I've already got the refund.

    So, I could say, Thread closed!

    Bye

Anonymous's avatar
Anonymous
10 years ago

As noted, I am not particularly fluent in your language.  There is a lot more to a DxDiag than the parts I've been able to review for you.  Your audio drivers were not as old as the video drivers were.  If you are to seek to cancel your purchase and get a refund, this is a Game Player Community website here.  We're not part of the EA business process system.  Refunds are handled on the EA Help Center website (link will follow). 

The automatic no-questions asked robot refunds are only good for a quite short time, so you probably have to speak to a Game Adviser about your game's failure to play on your computer. 

http://answers.ea.com/t5/Answer-HQ/How-to-contact-a-Game-Advisor-using-the-new-EA-Help-page/m-p/2161281#U2161281

feadrian's avatar
feadrian
10 years ago

I know it's not a commercial community, but I mentioned the refund once I realised I wouldn't be able to solve it without a video card upgrade

It's OK. I appreciate your help

The refund is available via robot for the first 24 hours since first execution of the game, so I had to contact a EA customer support representative and I've already got the refund.

So, I could say, Thread closed!

Bye

  • Anonymous's avatar
    Anonymous
    10 years ago

    OK, see you next time, following your eventual upgrades! 

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