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PorceZ's avatar
10 years ago

GW2 not start

Good evening, after installing GW2 starting it I get this error message:

Problem Event Name: APPCRASH
   Application Name: GW2.Main_Win64_Retail.exe
   Application Version: 1.0.4.0
   Application Timestamp: 5734d6f0
   module name with errors: MSVCR120.dll
   Module version with errors: 12.0.21005.1
   Timestamp form with errors: 524f83ff
   Exception code: c000001d
   except offset: 0000000000099070
   OS Version: 6.1.7600.2.0.0.256.1
   Locale ID: 1040
   Additional information 1: be73
   Additional information 2: be73d2c95fcacc31fbd3166e3ade36a3
   Additional Information 3: fb83
   More information 4: fb83f9a7e26324ac8c799deba05952b5

I state that I have updated the drivers and my PC meets the minimum requirements of the game. from the table we see that the problem stems from a switch .dll files so I tried to install also the Visual C ++ 2013 and 2015 but nothing.
how can I do? thanks in advance.

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