Forum Discussion

Anonymous

10 years ago

Approved

Have enterd my password on the welcome back screen wont let me play game

I have my email and password and got welcome back screen and clicked on next won't come off or let me play game

Anonymous

10 years ago

Approved

Hi there, were you able to log in before and now you are not or is this your first time? Make sure you did all game updates and restarted the playstation.

Make sure you have an origin account. If it is a child account this can sometimes have issues.

You also need PS+

Anonymous

10 years ago

Approved

First time opening and playing game first time account with origin and ps4+ accounts all updates were completed and system restarted went to log in again and I got a welcome back screen from origin clicked next and I can't go any futher and won't let play game

OverclockdToast
10 years ago
Are you getting any error messages after you click next? Or any messages at all?
- Anonymous
  10 years ago
  Approved
  I'm having the same issue. Bought the game, done the updates and get to the welcome back screen click next and nothing happens. No error messages at all. I have checked internet connection and can connect to PSN, reset PS4 and router.
  - Anonymous
    10 years ago
    Approved
    I found a solution:
    How do I link my Origin Account to my PSN Online ID or Gamertag?
    
    Once you've confirmed your Origin account email address, you should see if it matches the email address you use for your other accounts. If it matches, all you need to do is sign into your game on PSN or Xbox Live. Origin will match up your email addresses and take care of the rest.
    Note for Next Gen Consoles: Your gamertag or PSN Online ID carries over from Xbox 360/PS3 to Xbox One/PS4. If you have played any EA game on the last generation of consoles, please make sure you find and use that same account when you play on next gen.
    If your Origin Account email address doesn't match your PSN or Xbox email, you can connect them using the steps below:
    Open the Origin client and click the Friends button, then Add a Friend. If you do not have the Origin client installed, you can Download for both PC and Mac.
    In the Import Friends menu, you can choose to "connect" your Xbox LIVE, PSN, and EA accounts. Simply sign in with your account details to connect.
    If you have issues connecting your account, you will need to properly link them by contacting an EA Advisor.