[PC] PvZ GW 2 Missing Character Upgrades for Mastered Characters

me too ☹️

Platform: PC (Steam and EA)

User ID: chilemitaninja23

Date and time when it began to occur: Between 07/27/2024 and 07/31/2024

In what game mode? All modes

Does it happen 100% of the time? Always

Are there any error messages?: None

Bro any fix for this I have the same issue

Hey, folks

Can we please get more information on this?

Are you missing levels, XP, or upgrades after matches or after you log into the game?

Have you been playing consistently when this happened, or did you stop playing and then jump back in?

Playing consistently with no missing levels or XP, but it happened when I was moving around upgrades. I am just missing the upgrade here are screenshots.  

do you need anything else?

It happened to me again, but slightly different instead of just straight losing an upgrade a second speed upgrade for Chomper replaced the health regen delay upgrade. Game PVZ GW2 platform PC off steam happens all the time on 8/3/2024. This issue appears to have existed for quite a while and is extremely aggravating.

this one fixed itself idk how, but the other one for my imp z7 is still a problem

a little slow to the response eh

Hey, @TTVBaldman2277 I am happy to hear that it was fixed. Not slow no. Busy.  Lots of boards. Lots of games. Many, many players and issues to look at. As we are not live support, we don't do a lot of one on one replies all the time.

Do you know a way or someone to refer to help obtain these missing upgrades? I saw someone who reset their account which ended up letting them get the upgrade again which worked.