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Follow this link for further assistance of how to link accounts, or how to check if you have linked an account: https://help.ea.com/en-us/help/account/link-your-console-accounts.
If this issue persists after all of these steps, you could open a case with EA regarding this issue. If so, follow this shortcut link: https://help.ea.com/plants-vs-zombies/plants-vs-zombies-battle-for-neighborville/.
I've tried. See attached image.
Options?
- TheSprinter854 years agoHero
@toriancarconn1 It seems like this whole issue is around because of not being able to link the account. I looked at the linking accounts article I posted and this is what I saw:
"I’m getting an invalid or ineligible account error:
Try resetting your EA Account password, and make sure that the platform you’re trying to use is connected to your EA Account. To do this:
- Click the Log In button at the top of any help.ea.com page.
- Click on the Accounts dropdown in the middle of the screen, then choose Account Security.
- Go to the Connections tab.
- Scroll down to Connected Accounts. If you don’t see your platform, it isn’t linked."
Reference: https://help.ea.com/help/account/link-your-console-accounts/#troubleshoot
Try those steps that I posted above if you have not already. Otherwise, the article also suggests that if you are unable to log in to your EA account on your console, that you could try logging in to your EA account on a computer on the help.ea.com website and check your settings on the EA account (and make any changes you find necessary). After this, try restarting your console again and then try to log in to your EA account on the game and see if this works.
Hopefully at least one of these options work! 🤞
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