Forum Discussion
5 Replies
- EA_David7 years ago
Community Admin
@xKalastan No, there isn't a reset on PC, sorry. Progress is stored online, and we don't have a tool to reset progress.
We bought the PC game PLANETS vs ZOMBIES GW2.
At your request I have entered the Email address + password.
After registering, I opened the Origins window, where I had to enter the serial number of the game.
Then the game worked for about 8 days - until 27.07.2018.
Since then, I can not log in or play the game.
Only information came from you - "Ah, it seems something went wrong and we could not verify your email. Please try again!"
....
So I tried to create a new account, but I can not register the already used serial number of the game.
Could you advise me and help how to play the game ??
Thank you,- EA_David7 years ago
Community Admin
@behevi3 Hi, please reach out to support, they can help to track down your initial account.
The code can't be re-used, but if you have your original account back, then you should be able to play again.https://help.ea.com/en-us/help/faq/contact-ea-help/
Thank you.
Has anything changed since this comment was made? Someone got into my account and obviously used mods, which now prevents me from promoting a large amount of characters and then preventing me to get character upgrades, I honestly do not care if I get set right back to the start, just wondering if it's possible yet.
same thing happened to me
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