Forum Discussion
ocl_svml_e9.dll, 2.00.0000.0000 (English), 3/8/2014 02:59:44, 5512192 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\__ocl_svml_l9.dll, 2.00.0000.0000 (English), 3/8/2014 02:59:44, 5059072 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\tbb\tbbmalloc.dll, 4.00.2012.0408 (), 3/8/2014 02:59:44, 198072 bytes
Driver: C:\Program Files (x86)\Common Files\Intel\OpenCL\bin\x64\tbb\tbb.dll, 4.00.2012.0408 (), 3/8/2014 02:59:44, 408504 bytes
Driver: C:\Windows\SysWow64\IntelOpenCL32.dll, 10.18.0010.3496 (English), 3/8/2014 03:08:26, 265216 bytes
Driver: C:\Windows\SysWow64\igdbcl32.dll, 10.18.0010.3496 (English), 3/8/2014 03:08:26, 291840 bytes
Driver: C:\Windows\SysWow64\igdrcl32.dll, 10.18.0010.3496 (English), 3/8/2014 03:08:28, 1555456 bytes
Driver: C:\Windows\SysWow64\igdfcl32.dll, 10.18.0010.3496 (English), 3/8/2014 03:08:24, 18028544 bytes
Driver: C:\Windows\system32\IntelOpenCL64.dll, 10.18.0010.3496 (English), 3/8/2014 03:07:30, 320512 bytes
Driver: C:\Windows\system32\igdbcl64.dll, 10.18.0010.3496 (English), 3/8/2014 03:07:28, 330752 bytes
Driver: C:\Windows\system32\igdrcl64.dll, 10.18.0010.3496 (English), 3/8/2014 03:07:30, 1673728 bytes
Driver: C:\Windows\system32\igdfcl64.dll, 10.18.0010.3496 (English), 3/8/2014 03:07:24, 23046144 bytes
Driver: C:\Program Files\Intel\Media SDK\libmfxhw32.dll, 5.14.0003.0006 (English), 3/8/2014 03:01:56, 17504912 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h264ve_32.dll, 5.14.0002.0027 (English), 3/8/2014 03:01:58, 709120 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_mjpgvd_32.dll, 5.14.0002.0027 (English), 3/8/2014 03:01:56, 626176 bytes
Driver: C:\Program Files\Intel\Media SDK\he_32.vp, 3/8/2014 03:01:58, 24397 bytes
Driver: C:\Program Files\Intel\Media SDK\c_32.cpa, 3/8/2014 03:01:56, 846855 bytes
Driver: C:\Program Files\Intel\Media SDK\cpa_32.vp, 3/8/2014 03:01:58, 993 bytes
Driver: C:\Program Files\Intel\Media SDK\dev_32.vp, 3/8/2014 03:02:00, 21523 bytes
Driver: C:\Program Files\Intel\Media SDK\mj_32.vp, 3/8/2014 03:01:58, 21917 bytes
Driver: C:\Program Files\Intel\Media SDK\libmfxhw64.dll, 5.14.0003.0006 (English), 3/8/2014 03:01:56, 21830288 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_h264ve_64.dll, 5.14.0002.0027 (English), 3/8/2014 03:01:58, 879616 bytes
Driver: C:\Program Files\Intel\Media SDK\mfx_mft_mjpgvd_64.dll, 5.14.0002.0027 (English), 3/8/2014 03:01:58, 772608 bytes
Driver: C:\Program Files\Intel\Media SDK\he_64.vp, 3/8/2014 03:01:56, 5621 bytes
Driver: C:\Program Files\Intel\Media SDK\c_64.cpa, 3/8/2014 03:01:58, 1519616 bytes
Driver: C:\Program Files\Intel\Media SDK\cpa_64.vp, 3/8/2014 03:01:58, 993 bytes
Driver: C:\Program Files\Intel\Media SDK\dev_64.vp, 3/8/2014 03:01:58, 21523 bytes
Driver: C:\Program Files\Intel\Media SDK\mj_64.vp, 3/8/2014 03:01:58, 5365 bytes
Driver: C:\Windows\system32\IntelWiDiMCUMD64.dll, 4.05.0051.0000 (English), 3/8/2014 02:59:18, 128672 bytes
Driver: C:\Windows\system32\IntelWiDiSecureSourceFilter64.dll, 4.05.0051.0000 (English), 3/8/2014 02:59:18, 1455264 bytes
Driver: C:\Windows\system32\IntelWiDiAAC64.dll, 4.05.0051.0000 (English), 3/8/2014 02:59:18, 4011168 bytes
Driver: C:\Windows\system32\IntelWiDiMux64.dll, 4.05.0051.0000 (English), 3/8/2014 02:59:18, 603296 bytes
Driver: C:\Windows\system32\IntelWiDiDDEAgent64.dll, 4.05.0051.0000 (English), 3/8/2014 02:59:18, 177824 bytes
Driver: C:\Windows\system32\IntelWiDiAudioFilter64.dll, 4.05.0051.0000 (English), 3/8/2014 02:59:18, 646304 bytes
Driver: C:\Windows\system32\IntelWiDiUtils64.dll, 4.05.0051.0000 (English), 3/8/2014 02:59:18, 210592 bytes
Driver: C:\Windows\system32\IntelWiDiLogServer64.dll, 4.05.0051.0000 (English), 3/8/2014 02:59:18, 94368 bytes
Driver: C:\Windows\system32\IntelWiDiWinNextAgent64.dll, 4.05.0051.0000 (English), 3/8/2014 02:59:18, 790688 bytes
Driver: C:\Windows\system32\IntelWiDiSilenceFilter64.dll, 4.05.0051.0000 (English), 3/8/2014 02:59:18, 344736 bytes
Driver: C:\Windows\system32\IntelWiDiVAD64.exe, 4.05.0051.0000 (English), 3/22/2014 03:52:10, 2478768 bytes
Driver: C:\Windows\system32\IntelWiDiUMS64.exe, 4.05.0051.0000 (English), 3/22/2014 03:52:08, 416240 bytes
Driver: C:\Windows\system32\igfxCoIn_v3496.dll, 1.03.0002.0000 (English), 3/8/2014 03:26:42, 182784 bytes
Name: Intel(R) 8 Series USB Enhanced Host Controller #1 - 9C26
Device ID: PCI\VEN_8086&DEV_9C26&SUBSYS_22B6103C&REV_04\3&11583659&1&E8
Driver: C:\Windows\system32\drivers\usbehci.sys, 6.03.9600.18088 (English), 10/11/2015 01:34:30, 92504 bytes
Driver: C:\Windows\system32\drivers\usbport.sys, 6.03.9600.18088 (English), 10/11/2015 01:34:30, 443224 bytes
Driver: C:\Windows\system32\drivers\usbhub.sys, 6.03.9600.18088 (English), 10/11/2015 01:34:30, 462168 bytes
Name: Intel(R) 8 Series LPC Controller (Premium SKU) - 9C43
Device ID: PCI\VEN_8086&DEV_9C43&SUBSYS_22B6103C&REV_04\3&11583659&1&F8
Driver: C:\Windows\system32\DRIVERS\msisadrv.sys, 6.03.9600.16384 (English), 8/22/2013 07:43:49, 17248 bytes
Name: Intel(R) 8 Series PCI Express Root Port #3 - 9C14
Device ID: PCI\VEN_8086&DEV_9C14&SUBSYS_22B6103C&REV_E4\3&11583659&1&E2
Driver: C:\Windows\system32\DRIVERS\pci.sys, 6.03.9600.17238 (English), 7/24/2014 10:28:35, 280384 bytes
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DirectShow Filters
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DirectShow Filters:
WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.03.9600.18154
WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.03.9600.18154
WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.03.9600.18154
MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.03.9600.18154
Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.03.9600.18154
WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.03.9600.18154
WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.03.9600.18154
Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.03.9600.18154
Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.03.9600.18154
DV Muxer,0x00400000,0,0,qdv.dll,6.06.9600.17415
Color Space Converter,0x00400001,1,1,quartz.dll,6.06.9600.18154
WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.9600.17415
AVI Splitter,0x00600000,1,1,quartz.dll,6.06.9600.18154
VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.9600.18154
SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.9600.17415
Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9600.17374
AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.9600.17415
StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.9600.17415
MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.9600.18154
MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.9600.18154
SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.9600.18154
VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.9600.17415
MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.9600.17415
Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.9600.17415
SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.9600.17415
Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.9600.17415
Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.9600.18154
MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.9600.18154
DV Splitter,0x00600000,1,2,qdv.dll,6.06.9600.17415
Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.9600.18154
Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,12.00.9600.17415
ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.9600.18154
Video Renderer,0x00800001,1,0,quartz.dll,6.06.9600.18154
MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.9600.17415
Line 21 Decoder,0x00600000,1,1,,
Video Port Manager,0x00600000,2,1,quartz.dll,6.06.9600.18154
Video Renderer,0x00400000,1,0,quartz.dll,6.06.9600.18154
VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.9600.17415
WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.9600.17415
VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.03.9600.17415
File writer,0x00200000,1,0,qcap.dll,6.06.9600.16384
DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.9600.18154
Overlay Mixer2,0x00200000,1,1,,
Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,12.00.9600.17415
WST Pager,0x00200000,1,1,WSTPager.ax,6.06.9600.17415
MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.9600.17415
For future reference, using http://www.hastebin.com should be more convenient.
The dxdiag report makes it clear the PC doesn't meet the system requirements. You have integrated graphics whereas the game requires a dedicated GPU by AMD or Nvidia.
- Anonymous10 years ago
So what should I do then?Can I not play the game or do I have to update something?
- Anonymous10 years ago
A laptop is a dead end. Replace that entirely. A desktop can be upgraded, and since this game has moderate requirements, the card won't be particularly expensive, and may not require the usual matching upgraded power supply.
Video: NVIDIA GeForce GT 640/ AMD Radeon HD 5750
- Anonymous10 years ago
I posted a reply to your last comment.
- Anonymous10 years ago
I can upgrade to Windows 10 should I?
- Anonymous10 years ago
Windows 10 cannot turn a church mouse into a Pit Bull Terrier. What makes you think it's worth being a Microsoft Guinea Pig?
- Anonymous10 years ago
Then what can I upgrade to play PvZGW2 if thats the NVIDIA thing where do I get it?If I cant get it how can I play PvZGW2 do I just not play the game?Or do I do a upgrade? I just tried playing PvZGW2 and it didnt crash as easily it took like 30 to 20 seconds so maybe the game might be starting to load...probally not though XD but what should I do?
- 10 years ago
This is the short answer.
You need up upgrade two a dedicated GPU. Either AMD or NVIDIA. I'm an NVIDIA user myself so would always recommend but can't go too far wrong with either. You're Intel HD Graphics is "onboard" and built into your motherboard, it is not adequate in playing this game and no software upgrading will change this small fact.
EA "may" discount you but essentially, you should of read the minimum requirements before buying and downloading this game.
- Anonymous10 years ago
Re-read this. Nothing will change what I wrote.
@Gorath_the_Elder wrote:
A laptop is a dead end. Replace that entirely. A desktop can be upgraded, and since this game has moderate requirements, the card won't be particularly expensive, and may not require the usual matching upgraded power supply.
Video: NVIDIA GeForce GT 640/ AMD Radeon HD 5750
Laptops cannot be upgraded. They are absolute dead end hardware. Software is incapable of doing Magic or Sorcery on low end hardware.
- Anonymous10 years ago
So that can help me to try/play the game?
- Anonymous10 years ago
If your English language fluency is too weak to comprehend what you have been told repeatedly, I personally cannot help you further. I have a smattering of Spanish, sufficient to order a meal from a wait person who has no English, and that's really the extent of it. Sorry. You need a Game Adviser in a Help Center who speaks your language to explain it to you again. That PC will never do the job!
- Anonymous10 years ago
I found the 2nd one should I get it?(The first one did not have a download on the site(s))Also how much $ is it?
- 10 years ago
Ignore Gorath, he likes to slam hardware, while often times being of limited help. He slammed my rig also, I later got it working, and it now does 70 fps consistently in the game even though he lambasted my video card. He's the voice of doom and gloom, NOT reason.
- 10 years ago
I had the crashing problem also, the game would start to load, it would then give me an error (it still does!), and then the game would crash right after it started.
I had to mess with it a LOT to find a set of drivers and such that would work. The EA staff I live chatted with, BOTH of them, were useless in helping me. I went from windows 8.1, to 10, then down to 8 before I found a set of drivers that worked.
Basically, I use windows 8 now (which I'm cool with). I use windows 8, because in 8.1 the Catalyst Control Center stops working, and you have to download * drivers that just cause the game to crash.
What you want to do, is get new video drivers, and then set everything to maximize performance for both video cards. You know you have good drivers when it doesn't crash the game. But, you'll then have a problem of it not recognizing your keyboard/mouse. There again, the EA live chat people were WORTHLESS. Once you get to that point, the fix is easy....
Start the game, the video will start playing, at that point, alt+tab out, and open your device manager (right click the bottom lefthand side of your desktop on the start, or in windows 8, where the start would normally be, it gives up a menu, select device manager). At that point, select Display Adapter, then double click your radeon video card. Now, go back into the game, and your game will work. I don't know why, but after days of trying over 50 drivers, and 3 different versions of Windows OS's, that was the ONLY way I was able to get it to work.
So, now, your goal is to find a driver that will allow it to start. This is a SOFTWARE problem, pure and simple. PvZGW2 does NOT like Intel/Radeon combos software.
I have a Intel HD 4000 card, and a AMD Radeon HD 8730m card. For those, or close to that, you could try windows 8, and then look for these drivers....
Intel: 9.17.10.2867
AMD Radeon HD 8730m: 9.0.12.0
Out of about 50 driver attempts, 50 per video card, those were the only ones I found that worked, but ONLY on windows 8. Again, windows 8.1 kills the catalyst control center for the radeon, making it impossible to maximize the performance.
But, this is a SOFTWARE PROBLEM, NOT a hardware problem! Don't believe the haters.
- Anonymous10 years ago
Thanks I also have WIndows 8 hopefully it will work!
- 10 years ago
rishiraj07, no, you have window's 8.1 according to your dxdiag. For some reason, window's 8.1 makes the older catalyst drivers stop functioning. But in windows 8, those older drivers still work properly, and it interacts with the game better. I had to do a factory reset to get to windows 8, actually, I did a reset twice. It took quite a bit of time, and know-how to get it to eventually work.
But, I found the EA staff and some of the top posters here completely useless when it came to any kind of actual help. They all say the same thing, it's either hardware, or drivers, every one of them say the same thing, there's some that just blames everyone's hardware over, and over, and over, ad infinitum, then the EA staff sticks to drivers, drivers, drivers, oh, and they'll have you repair the game, lol. What a joke. There's a GLARING hole in the games coding when it comes to Intel/Radeon combo laptops, that neither of those groups will admit to. People can play multiplayer games with higher requirements than PVZGW2 just fine without a hitch, then you come to this game and you have some trolls that spout hardware nonsense, and then the staff that says your drivers that crush's FPS (70+) in games that are more video/cpu intensive than this game aren't up to par for the game.... In short, both of those groups, clueless.
- Anonymous10 years ago
The hell?So should I get a old driver or a new one?
- 10 years ago
For my system, I've only found the old driver that I listed that worked. Your system is different and may require a different driver. But for me, drivers that are now almost 3 years old have worked the best, but, the same drivers wont work on windows 8.1, because 8.1 for some reason makes catalyst control center stop working =/
- Anonymous10 years ago
Can you tell me how to get Windows 8.1 to Windows 8?
- 10 years ago
Unfortunately the only way to get down to windows 8 is to do a factory reset of your system, which means losing everything currently on it. If that's what you're willing to do, I can walk you through it. If it's not, then keep trying to find a driver set that will load the game, if you can find drivers that will load the video at the beginning, then you are over the hard part, getting it to recognize the mouse/keyboard after is easy.
I wish they would fix this massive hole in their coding of the game already.
- Anonymous10 years ago
I have found a website for the requirements I guess I will see if it works.
- Anonymous10 years ago
I tried this out and the first time I was actually able to move. For the first time ever I could walk aroud. However I forgot to close so memory heavy programs so I closed the game. After I relaunced the game I did the same steps: Opening device manage-> display adapter-> my card.. and it didn't work anymore :/ I wasn't able to move like all the other times. It's kinda weird first it worked and now it's bugged again. Am I doing something wrong?
- 10 years ago
Make sure everything is still set to maximized performance, in both video cards programs, and your battery setup. Then try it again. I still have to do the display adapters "trick" every single time to get this game to work properly.
Also remember to do it after the game is started, if you do it prior, it wont work. Load the game, video starts, alt tab, go to display adapters, open radeon card, go back in game.
- Anonymous10 years ago
Ow and btw I'm having this problem with an nvidia card. I think the bug might be for laptops in general :/ Also if you dubbleclick your grafic card a window pops up. Do I have to close it or let it open?
- 10 years ago
Ah, most nvidia people it works for fine after they maximize performance in both their nvidia programs and their integrated cards software.
As to the window that comes up with your video card information, I close mine after I get it to work, it's never seemed to make a difference before for me.
- Anonymous10 years ago
I have a web are these the right requrments (It was on the web)
- OS: Windows 7 64-bit, Windows 8.1 64-bit, Windows 10 64-bit
- CPU: Intel i5 650, AMD Phenom X4 9850
- GPU: NVIDIA GeForce GT 640, AMD Radeon HD 7730
- RAM: 4 GB
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