When I try to get the Intel update theres not a version for it that I can see and when I download the thing theres not any vesions for it and when I try to play Plants Vs Zombies Garden Warfare 2 (Without Intel) it crashes right when I start the game I need help with both of these things! (I am using Origin!)
If your English language fluency is too weak to comprehend what you have been told repeatedly, I personally cannot help you further. I have a smattering of Spanish, sufficient to order a meal from a wait person who has no English, and that's really the extent of it. Sorry. You need a Game Adviser in a Help Center who speaks your language to explain it to you again. That PC will never do the job!
Ignore Gorath, he likes to slam hardware, while often times being of limited help. He slammed my rig also, I later got it working, and it now does 70 fps consistently in the game even though he lambasted my video card. He's the voice of doom and gloom, NOT reason.
I had the crashing problem also, the game would start to load, it would then give me an error (it still does!), and then the game would crash right after it started.
I had to mess with it a LOT to find a set of drivers and such that would work. The EA staff I live chatted with, BOTH of them, were useless in helping me. I went from windows 8.1, to 10, then down to 8 before I found a set of drivers that worked.
Basically, I use windows 8 now (which I'm cool with). I use windows 8, because in 8.1 the Catalyst Control Center stops working, and you have to download * drivers that just cause the game to crash.
What you want to do, is get new video drivers, and then set everything to maximize performance for both video cards. You know you have good drivers when it doesn't crash the game. But, you'll then have a problem of it not recognizing your keyboard/mouse. There again, the EA live chat people were WORTHLESS. Once you get to that point, the fix is easy....
Start the game, the video will start playing, at that point, alt+tab out, and open your device manager (right click the bottom lefthand side of your desktop on the start, or in windows 8, where the start would normally be, it gives up a menu, select device manager). At that point, select Display Adapter, then double click your radeon video card. Now, go back into the game, and your game will work. I don't know why, but after days of trying over 50 drivers, and 3 different versions of Windows OS's, that was the ONLY way I was able to get it to work.
So, now, your goal is to find a driver that will allow it to start. This is a SOFTWARE problem, pure and simple. PvZGW2 does NOT like Intel/Radeon combos software.
I have a Intel HD 4000 card, and a AMD Radeon HD 8730m card. For those, or close to that, you could try windows 8, and then look for these drivers....
Intel: 9.17.10.2867
AMD Radeon HD 8730m: 9.0.12.0
Out of about 50 driver attempts, 50 per video card, those were the only ones I found that worked, but ONLY on windows 8. Again, windows 8.1 kills the catalyst control center for the radeon, making it impossible to maximize the performance.
But, this is a SOFTWARE PROBLEM, NOT a hardware problem! Don't believe the haters.
rishiraj07, no, you have window's 8.1 according to your dxdiag. For some reason, window's 8.1 makes the older catalyst drivers stop functioning. But in windows 8, those older drivers still work properly, and it interacts with the game better. I had to do a factory reset to get to windows 8, actually, I did a reset twice. It took quite a bit of time, and know-how to get it to eventually work.
But, I found the EA staff and some of the top posters here completely useless when it came to any kind of actual help. They all say the same thing, it's either hardware, or drivers, every one of them say the same thing, there's some that just blames everyone's hardware over, and over, and over, ad infinitum, then the EA staff sticks to drivers, drivers, drivers, oh, and they'll have you repair the game, lol. What a joke. There's a GLARING hole in the games coding when it comes to Intel/Radeon combo laptops, that neither of those groups will admit to. People can play multiplayer games with higher requirements than PVZGW2 just fine without a hitch, then you come to this game and you have some trolls that spout hardware nonsense, and then the staff that says your drivers that crush's FPS (70+) in games that are more video/cpu intensive than this game aren't up to par for the game.... In short, both of those groups, clueless.
For my system, I've only found the old driver that I listed that worked. Your system is different and may require a different driver. But for me, drivers that are now almost 3 years old have worked the best, but, the same drivers wont work on windows 8.1, because 8.1 for some reason makes catalyst control center stop working =/
