The same thing has happened twice now to me. I also had to reset the new tablet because of the game locking up and when I went to start playing EVERYTHING had been wiped AGAIN. If it happens a third time it will be the last time. I've been playing this game on a desktop for years and also another older tablet and didn't have this happening,so why now? What can be done to fix it? It would be nice to get the info back again, but I'd settle for being able to play without it happening anymore. Hope to hear back on this, and that you've fixed the problem. Thanks, Randy2go