Forum Discussion
2 years ago
Nope never did
EA_Shepard
Community Manager
2 years ago@surfantxxx Do you happen to have access to a PS4 still?
- 2 years ago
I do an I try to do just about everything with it and It did not work I call Sony to try to fix it and then nothing help at all
- EA_Shepard2 years ago
Community Manager
@surfantxxx Yeah, I am afraid that Sony can't do anything about missing progress. That isn't on their end.
For PS5, you can run through the following and this would clean up and resync your account and your game.
- Manage your downloadable content (DLC) on PlayStation
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
These are optional but not required.
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4)
- Entering Safe Mode and Rebuild your PS database.
- 2 years ago
Nothing work I try just about all of it