Forum Discussion

DimmerEye's avatar
6 years ago
Solved

If I miss the first week rewards can I get them in the second week?

When i Launch the game it shows the popcap logo and all that and the sunflower loading icon is spinning then it suddenly stops and when i go out of that window the game is just a black screen. when i took the screen shot it shows a black screen i tried doing clean boot did not work

if anyone knows how to fix this problem please reply i am really frustrated

  • Hey @DimmerEye

    You're very welcome, sorry to hear those steps didn't work out for you.

    The only information I was able to find out about the Rewards is this:

    "There is no requirement for how often you need to play, but please remember that you can only claim your exclusive rewards* by logging in on a weekly basis for the first four weeks. Players who purchase the Founder’s Edition after weekly rewards have been distributed will only receive rewards for the subsequent weeks, until September 30."

    Hope this helps.

    - iluminate

5 Replies

  • Hey @DimmerEye

    Sorry to hear about this issue you're experiencing.

    Can you please try these steps as well?

    1. Disable Origin in-game Overlay

    2. Run Origin and PvZ as Administrator

    3. Clear Origin Cache: https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

    4. Uninstall/Reinstall Origin: https://help.ea.com/en-us/help/origin/origin/manually-uninstalling-origin/

    5. Disable Background Apps: https://help.ea.com/en-us/help/origin/origin/programs-that-may-cause-conflicts-with-origin/

    Let us know if you still need assistance.

    Thanks 🙂

    - iluminate

  • DimmerEye's avatar
    DimmerEye
    6 years ago

    @iluminatethesky

    Thank you so much for replying but i tried doing every thing i could and it unfortunately did not work 

    Same bug and freeze i think it might be because my cpu is just under the minimum requirements but i hopefully will get a new cpu soon so i can enjoy this great game

    I just have another question about the rewards from all 6 weeks if i miss the first week rewards can i get them in the second week ?

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    6 years ago

    Hey @DimmerEye

    You're very welcome, sorry to hear those steps didn't work out for you.

    The only information I was able to find out about the Rewards is this:

    "There is no requirement for how often you need to play, but please remember that you can only claim your exclusive rewards* by logging in on a weekly basis for the first four weeks. Players who purchase the Founder’s Edition after weekly rewards have been distributed will only receive rewards for the subsequent weeks, until September 30."

    Hope this helps.

    - iluminate

  • asabaida's avatar
    asabaida
    6 years ago

    @DimmerEye 

    Im having the same issue..... but have got round the not being able to log in thing by using my bfs computer....
    can you possibly use someone elses PC you could use to at least log in to secure your rewards?

    Hope you manage something... good luck :D and with your new CPU... I am waiting to get mine too :D

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @DimmerEye 

    I took a look at your system specs and the CPU is indeed unfortunately under below the minimum system requirements, which is likely why the game is crashing on you. I'm going to mark this post as solved since @iluminatethesky was able to address your other question.

    PC Minimum & System Requirements

    EA_Blueberry: Edited title to reflect post description

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