Hi all,
The fix should now be live for pack openings and you should start to see them as normal as you finish challenges etc that reward packs.
I'm going to remove the sticky on this thread now but please let me know if you run into any further issues.
Cheers,
- Andy -
EA Staff (Retired)Hi all,
If you haven't received the pack for the 7th Daily Challenge win or from a hero quest completion fear not, the pack is still being received but the animation isn't being played.
Depending on your current collection you may receive the new cards but they won't be flagged as new, or you will have new cards ready to be recycled.
From what we can see in all cases the cards are received but it may not be fully clear which ones you received. The PvZ Heroes team is looking into this to make sure the animation does play going forward for the pack opening.
Thanks for your patience and understanding while we look into this.
- Andy -
I never see the new card popup on my collection whenever I get packs.
I didn't get my pack several days ago when I finished Rose's quest. The pack animation showed but it didn't show it opening. When I checked my deck, I had 5 recycle cards for 75 (I think) points. It didn't show any new cards at all, especially no new rare/super-rare/legendary.
Today I finished the 7 day challenge for the first time. Again the pack animation showed but didn't show it opening. This time I had NO recycle cards and nothing new.
I'm afraid to open a 10 pack now in case I get nothing for it.
Thanks Andy!
It's still not fixed 3 years later
