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EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

[INFO REQUEST] - Losing XP after a match

Hi all, We are receiving reports that players are entering matches to earn xp only to lose it after the match has ended. If this is happening to you please provide the following information so we ...
Anonymous's avatar
Anonymous
9 years ago
Wade907
XboxOne
Leveling backward started 5/15/17 at 8:00 AM Alaska after not being able to promote him and finally being able to on 5/13/17 at 2 Pm Alaska time
My park ranger wouldn't promote and when it finally did it sent it to Lvl 0 and now levels backwards had it had level -3 and went to -5 and then the picture I took only leveled it to 0 but the level doesn't change at all
  • xXxCryogustxXx's avatar
    xXxCryogustxXx
    9 years ago

    Yes, this is happening to my pea shooter too.

    • EA_Andy's avatar
      EA_Andy
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      9 years ago

      @xXxCryogustxXx - Could you provide these details:

      - Platform

      - Persona (PSN ID, Gamertag, Origin ID)

      - Timestamp*

      * For the timestamp we need a time / date and your timezone of when this last happened. So when you go into a match and come out and lose the xp please record the time/date at that point and let us know.

      @SenorChunky5 - Thanks for the time, would you have the date as well?

      Thanks,

      - Andy -

      • SenorChunky5's avatar
        SenorChunky5
        9 years ago
        Xbox One

        SenorChunky

        Plyon Imp and Shadow Flower are super elite and at level 0 and xp is being lost causing to level up backwards. All other charters that are non super elite have no problem promoting.


        Timestamp: 5/15/17 4 PM MST

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