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EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

[INFO REQUEST] - Losing XP after a match

Hi all, We are receiving reports that players are entering matches to earn xp only to lose it after the match has ended. If this is happening to you please provide the following information so we ...
Anonymous's avatar
Anonymous
9 years ago
Wade907
XboxOne
Leveling backward started 5/15/17 at 8:00 AM Alaska after not being able to promote him and finally being able to on 5/13/17 at 2 Pm Alaska time
My park ranger wouldn't promote and when it finally did it sent it to Lvl 0 and now levels backwards had it had level -3 and went to -5 and then the picture I took only leveled it to 0 but the level doesn't change at all
xXxCryogustxXx's avatar
xXxCryogustxXx
9 years ago

Yes, this is happening to my pea shooter too.

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    @xXxCryogustxXx - Could you provide these details:

    - Platform

    - Persona (PSN ID, Gamertag, Origin ID)

    - Timestamp*

    * For the timestamp we need a time / date and your timezone of when this last happened. So when you go into a match and come out and lose the xp please record the time/date at that point and let us know.

    @SenorChunky5 - Thanks for the time, would you have the date as well?

    Thanks,

    - Andy -

    • SenorChunky5's avatar
      SenorChunky5
      9 years ago
      Xbox One

      SenorChunky

      Plyon Imp and Shadow Flower are super elite and at level 0 and xp is being lost causing to level up backwards. All other charters that are non super elite have no problem promoting.


      Timestamp: 5/15/17 4 PM MST
      • pandareno1999's avatar
        pandareno1999
        Hero+
        9 years ago

        @EA_Andy At least one reddit member was successful using your suggestion of clearing the cache on their xbone!

        "Can you try clearing the cache of your console.

        Turn the XBOX One off, pull the power cable out for 60 seconds and then plug back in and try to level up again to see if it now works for those characters you mentioned."

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