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EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

[INFO REQUEST] - Losing XP after a match

Hi all, We are receiving reports that players are entering matches to earn xp only to lose it after the match has ended. If this is happening to you please provide the following information so we ...
SenorChunky5's avatar
SenorChunky5
9 years ago
Xbox One

SenorChunky

Plyon Imp and Shadow Flower are super elite and at level 0 and xp is being lost causing to level up backwards. All other charters that are non super elite have no problem promoting.


Timestamp: 5/15/17 4 PM MST
pandareno1999's avatar
pandareno1999
Hero+
9 years ago

@EA_Andy At least one reddit member was successful using your suggestion of clearing the cache on their xbone!

"Can you try clearing the cache of your console.

Turn the XBOX One off, pull the power cable out for 60 seconds and then plug back in and try to level up again to see if it now works for those characters you mentioned."

  • EA_Andy's avatar
    EA_Andy
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    9 years ago

    @pandareno1999 - Thanks for letting me know. It would be interesting to see if it happens again for them.

    - Andy -

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