Forum Discussion

EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
9 years ago

[INFO REQUEST] - Losing XP after a match

Hi all,

We are receiving reports that players are entering matches to earn xp only to lose it after the match has ended. If this is happening to you please provide the following information so we can investigate:

- Platform

- Persona (PSN ID, Gamertag, Origin ID)

- Timestamp*

* For the timestamp we need a time / date and your timezone of when this last happened. So when you go into a match and come out and lose the xp please record the time/date at that point and let us know.

Thanks,

- Andy -

20 Replies

  • It is happening to me too. 

    PC

    Origin ID: Fluffycat42

    Approx 9:20pm EST

    My corn (the original one) was supposed to be promoted and when I returned to my backyard, I was half way through level 8 it says, but in game I hit 10 and ready for promotion. 

  • Pls help my characters are losing and not gaining any xp after matches and its causing me to lose coins 😓I am on pc my origin I'd is T1kller

  • Lost 18 Rainbow stars on Thursday 18th when the portal opened.  Played 4 games won them and lost my stars when I went back to the garden.. only had 18.. should have had 36... ☹️ 

  • Anonymous's avatar
    Anonymous
    9 years ago

    platform: PC

    origin login:  iruorigin

    time:  ~ 12:15am Central 5/24/2017

    Also lost XP during game play over the weekend, but didn't know this request for bug info was posted here.

  • Anonymous's avatar
    Anonymous
    9 years ago

    I'm having the issue consistently with multiplayer matches. I go in, do decently well and get lots of levels because of vanquishes, and then come back to the backyard to find hours of progress lost. It's only doing it to the levels of my heroes, not my stars or coins; although it does also not count my quests when exiting a multiplayer match. I hope this is something  that just happened to occur for a while because of Memorial Day, but this is something that is game ruining in my opinion. I'm on PC, my ID is AussieColt, and it's 5/29/17 at around 8:30 PM. If this is a bug, this should be top priority, I have left sessions angrily from playing for hours on end happily, only to find all of my character progression is lost. This is VERY irritating, and I'm sure anyone who has been affected feels the same way. Thank you for your consideration!

  • Platform: PC
    Persona: Triage225
    Timestamp: 9:30pm est

    This happened with the Zombie Doctor - archaeologist, Corn - Party version, Rose- Necro

    When I talked to EA Technical support they assumed I was talking about when a character is level 10 and then promoted it reverts back to level 1 with a new rank "plate" for that character, thats not what is happening at all. I level my Zombie Doctor - archaeologist to 10, promote him, play a multiple player game (Turf) and come back to backyard my Doctor Zombie is level 5, I never promoted him, I lost the 20,000 coins in that advancement.

    Not to mention quests I selected off the board - appear that I haven't even selected them. Quest progression of how many characters of a type I killed or a Multiply player 5000 coin quest - loose the money for it, and it was like I never did the quest in the first place...

  • lookinin's avatar
    lookinin
    9 years ago

    Hi,

    None of my characters' progressions are being saved, even after manual save. 

    Platform: PC

    Timestamp: 05/29/17 9:15 am EST

    Persona: lookinin 

    Thank you,

    M.

  • Happened again tonight.  Seems to be directly related to multiplayer games - turf warfare.

    Played 4 matches tonight, leveled 3 different characters both zombie and plants to level 10. Switched characters after max 10th level figured I would promote when I got back to the backyard.

    Got back to the backyard, looked at my gold, stars and quests that I had completed during the 4 matches. I had half of the ones I did -back in my quest log with "some" progress on them. I lost the coins and stars of course that was associated with them appearing back in my quest log.

    Went to promote my 4 characters who got to level 10. And what do you know all back to level  7 , 8 that I was before playing those multiplayer matches.

    Platform: PC

    Persona: Triage225

    Timestamp: 9:45 pm - 10:45 pm est

    Characters in question, Jade Cactus,  Wrestling Football player, Rock Pea...

    I have hundreds of hours into the game, and until last week this wasn't happening. I don't know if it was linked to the patch I don't know if it appeared immediately following that release.

    I already flushed my DNS, ran a tracert (ultima online tracert to ea servers 100 tests) and gave it into the technical support

    It really appears that the game isn't syncing or saving cloud data. Or if it is, its occasionally not committing data to the database, or doing some sort of rollback on the failure of the write. I don't know how it works behind the scenes that's just what it appears to me looking at the black box.

  • Every tim i go into a game i lose my xp

    Timestamp 07:25 started and havent stopped 

    Gamertag Militantpuma275

    denmark snekersten

  • Recently, maybe has happened for a day now. I'm not gaining any levels, I've leveled up my Iron Citron up to 10, 2 times now. And everytime I've went back to the backyard, I'm level 9 again like when I first started the match.

About Plants vs. Zombies™ Franchise Discussion

Zombies trying to enter your house? Keep them in check and discuss the best gardening techniques on the community forum.27,692 PostsLatest Activity: 34 minutes ago