Forum Discussion

Anonymous's avatar
Anonymous
10 years ago

Monitor goes black on game start up - frequency out of range

Hi, we recently just purchase PVZ GW2 via digital download from Amazon.  When we start up the game, the monitor goes black and the error shown on the screen is 'frequency out of range'.  When I hit alt+tab a bunch of times and the tabs of 'windows' shows up, I can see the game is running.

All drivers for Windows and the NVidia card are up to date.  Here's the system we are running:

Windows 10 64-bit

Directx 12

Intel i5-4460 @ 3.2GHz

12GB RAM

Is the issue the CPU?  Is there a specific frequency I should have the monitor set to for the output to work with the monitor?

Help 🙂

6 Replies

  • Anonymous's avatar
    Anonymous
    10 years ago

    Let's see what a DxDiag tells us.  You aren't even doing your own part to tell us what GPU is involved, as if a "Black Screen" isn't a graphics problem.

  • Anonymous's avatar
    Anonymous
    10 years ago

    I don't immediately see anything that should be that drastic.  I would anticipate spots of slowness, but not a failure to play.  Your drivers are four months old, which isn't usually a big deal, unless the game is quite new, which is still the case for this game.  I would see whether getting drivers from nVIDIA, not Microsoft or Lenovo, is a help.  Next time a DxDiag is suggested, put it inside Spoiler tags, or store it on Pastebin and include a link.  

          Processor: Intel(R) Core(TM) i5-4460  CPU @ 3.20GHz (4 CPUs), ~3.2GHz
    ---------------
    Display Devices
    ---------------
              Card name: NVIDIA GeForce GTX 750 Ti
           Manufacturer: NVIDIA
              Chip type: GeForce GTX 750 Ti
      Driver Attributes: Final Retail
       Driver Date/Size: 11/5/2015 12:00:00 AM, 15847936 bytes
            WHQL Logo'd: Yes
         

    Plants vs. Zombies: GW2

    MINIMUM
    OS: Windows 7 64-bit/ Windows 8.1 64-bit/ Windows 10 64-bit
    CPU: 3.20 GHz Intel i5 650/ 2.5 GHz AMD Phenom X4 9850
    RAM: At least 4GB for Windows 7/ Windows 8.1/ Windows 10
    Hard Drive: 20 GB
    Video: NVIDIA GeForce GT 640/ AMD Radeon HD 5750
    DirectX: 11
    Input: Keyboard and Mouse, Analogue Controller
    Online Connection Requirements: 192 KBPS or faster internet connection

    The minimums (your CPU, for instance) don't promise the best performance, only a minimum.

  • Anonymous's avatar
    Anonymous
    10 years ago

    same thing happened to me pls find fix i cant play for this reason

  • Anonymous's avatar
    Anonymous
    10 years ago

    I believe this is usually the result of the game trying to run in an unsupported resolution that the monitor cannot handle.

    Here are two different ways to tackle this:

    Go to your Documents folder and locate PvZ:GW2's folder.  Rename it (or delete it).  Launching the game should recreate these files and it will launch with default values.

    ----

    Manually change the resolution.

    Locate \settings\PROF_SAVE_profile

    Edit with Notepad

    You should see lines like this:

    GstRender.FullscreenWidth xxxx

    GstRender.FullscreenHeight xxxx

    Change them to match your desktop's native resolution (i.e. 1920x1080 etc)

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