Same issue here, My account works fine and we can create a guest account to play on the console, but My sons account wich is also 9 is unable to access the game,
I have changed all setting to full permissions both on the PS4 and on his account but nothing changes.
My account Is not connected to this Origin/Ea account as far as I know. (Well it seems to be connected but I don't remember doing it,, do I need to make an Origin account for my son?)
I gave up on EA as they gave me no help whatsoever. The only way my son can play it is by using my PSN account which isn't ideal but it's the only choice. I find it absolutely ludicrous that EA release a game aimed at kids with a 7+ rating and not allow them to play on the game. It just boggles the mind and pure stupidity on EA's part. They could release a patch to fix it but I have no hope of that ever happening. Typical EA!
I've asked for a response on this from an EA employee. However, our assigned community manager is on vacation and his replacement may not arrive for a day or two, so I apologize if response is slow.
The short answer is that a federal law called COPPA (Child Online Privacy Protection Act) forbids allowing online interaction with children under 13 years of age. Only online play is disallowed. They may still participate in any solo play - the solo campaigns, backyard, garden or graveyard ops and all multiplayer modes, against AI.
https://en.wikipedia.org/wiki/Children%27s_Online_Privacy_Protection_Act
Ea cannot be blamed here, except for your disappointing interactions with customer service, which to be frank I've encountered myself.
Community ManagerAs @pandareno1999 has said, due to the COPPA law it is not possible for underage children to access the online aspect of many titles. Your children will be able to play certain parts of the game such as single player and offline content, which you can set up by following the instructions here: https://help.ea.com/en-us/help/account/give-your-child-access-to-games-on-their-child-account
