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Anonymous's avatar
Anonymous
8 years ago
Approved

New season and "There is a problem with your game"

In the new season I played 5 games and 4 of them ended with "there is a problem..." error. A couple hours ago I didnt have this error. I think it is linked with new season. Please fix it early or add ...
EA_Andy's avatar
EA_Andy
Icon for EA Staff (Retired) rankEA Staff (Retired)
8 years ago

Hey all @vanellope101 @okaan15 @chucklebeef @Axs4270Sxa3946 @sergeilkp

Thanks for the reports on this - the Heroes team are already looking into this.

To help with their investigations could you confirm the following:

- Device

- Operating system

- Player ID

- Timestamp*

*For the timestamp it needs to be recent and accurate. The best way for us to be able to use it is to play until you get the error mentioned (There is a problem with your game) and then record the exact time/date and also let us know your timezone.

Thanks,

- Andy -

Anonymous's avatar
Anonymous
8 years ago
Approved

Galaxy S8
Player ID 1002297650677
Android 7.0
10:13 AM EST 6/20 
using T-Mobile as carrier if that matters, was not on wifi

Further crashes:

10:25 AM EST 6/20

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