Not receiving gems for the end of the season reward in pvz heroes
So this is either the 2nd or 3rd time that at the end of the season I receive my card packs but not my 200 gems(I always rank gold) is this happening to anyone else or just me?
Forum Discussion
i've already been in contact with ea and both times they awarded me my gems so i got my gems but i've never gotten them with the card packs i've always had to message ea. player id is:1002407656621
@EA_Roger wrote:Hey @Block1973,
Sorry to hear about that, would you be able to share your Player ID with us so we can look into this out on the back-end?
- Tap the Settings cog icon.
Look for your Player ID at the bottom left of your screen.
Thanks,
Roger.
EA_Roger
EA Staff (Retired)
EA Staff (Retired)Thanks @Block1973 for the additional information on this, I'll let you know if we have any more information and I apologize for your experience on this.
Roger.
- So as you know the season just ended and what a surprise. I got my card packs and....not my gems
You are not supposed to get eny gems when season ends. You will get your gems, when you achieve next league 🙂
I did not get my gems this reset I finally made past gold league but I only got the packs. My I'd is 1003907246049. Thank you for your time
In the end of the season you will get only packs, no gems. You get gems, when moving up to next league.
Actually Kemo, if you check your end of season rewards table you will see that you get bonus gems with each piñata at the end of every season as well as gems each time you rank up.
I have always received bonus gems at the end of every season as per the rewards table.
