Forum Discussion

Not applicable

5 years ago

[Old Repoort] Cant open gift packs

I got the game when it was added to Game Pass on Xbox and it won't load anything when I press to open gifts it just infinitely loads the "stocking sticker shop" screen

EA_Illium

EA Staff (Retired)

5 years ago

@killertacos112 @jdhh556 Can you try clearing out the Xbox's persistent storage and Alternate MAC address and see if you still have loading issues?

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray
Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings
Go to advanced settings > Alternate Mac address > Select clear
Select restart

jdhh556
Not applicable
5 years ago
@EA_Illium These solutions did not work. I have a feeling this isn’t a problem on my side.
jdhh556
Not applicable
5 years ago
@EA_Illium But thank you for responding to my issue.
jdhh556
Not applicable
5 years ago
@EA_Illium Can you please respond this is infuriating
- EA_Illium
  EA Staff (Retired)
  5 years ago
  Hey @jdhh556, apologies for the late response, to confirm have you been able to check out our advanced connection steps for Xbox?
  - jdhh556
    Not applicable
    5 years ago
    @EA_Illium Yes I have and it has not worked.