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killertacos112's avatar
killertacos112
Not applicable
5 years ago

[Old Repoort] Cant open gift packs

I got the game when it was added to Game Pass on Xbox and it won't load anything when I press to open gifts it just infinitely loads the "stocking sticker shop" screen
jdhh556's avatar
jdhh556
Not applicable
5 years ago
@EA_Illium Can you please respond this is infuriating
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hey @jdhh556, apologies for the late response, to confirm have you been able to check out our advanced connection steps for Xbox? 

  • jdhh556's avatar
    jdhh556
    Not applicable
    5 years ago
    @EA_Illium Yes I have and it has not worked.
    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      5 years ago

      @jdhh556 Thank you for trying, can you see if Removing then Readding The Gamer Tag to the console allows you to access your gifts?  

      • 0ow555d4qs7i's avatar
        0ow555d4qs7i
        Not applicable
        3 years ago

        HELP

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