Forum Discussion

Not applicable

5 years ago

[Old Repoort] Cant open gift packs

I got the game when it was added to Game Pass on Xbox and it won't load anything when I press to open gifts it just infinitely loads the "stocking sticker shop" screen

EA_Illium

EA Staff (Retired)

5 years ago

Hey @jdhh556, apologies for the late response, to confirm have you been able to check out our advanced connection steps for Xbox?

jdhh556

Not applicable

5 years ago

@EA_Illium Yes I have and it has not worked.

EA_Illium
EA Staff (Retired)
5 years ago
@jdhh556 Thank you for trying, can you see if Removing then Readding The Gamer Tag to the console allows you to access your gifts?
- 0ow555d4qs7i
  Not applicable
  3 years ago
  HELP
  - EA_Shepard
    Community Manager
    2 years ago
    Hey Everyone
    
    As this thread is a bit old at this point, things have changed and been updated, we are going to lock this down so that we can prevent any necro-posting.
    
    If you run into any further issues with this one we have a new thread set up here!
    
    Cheers!