I can assure you that you have not been "banned" if this is your first time playing the game. Nobody "bans" random new players of the game, experienced players are usually the ones who get "banned". You couldn't have been banned anyway because you've never engaged with the games' multiplayer for someone to notice you and "ban" you. There is no ban pop-up either because these "bans" are not official bans from EA, they can be caused by anyone who knows how to do it.
This is more likely because of some other technical issue. It might help if you attach a DxDiag of your computer to the forum to see if there's something to do with your computer that makes the game crash, but it could be something else.
Here it is a DxDiag of my computer @NooTTWI3ULTUR3
