Forum Discussion

5 years ago

Solved

Only premium envelopes appear

A few months ago I stopped playing pvz heroes and 1 week ago I started playing again.

I remember that when I stopped playing There werea total of 4 different types of envelopes but in my new account only the premiums appear, so I cannot get the caras from the other collections unless I get them with sparks. Does Anyone know how to help me?

TheSprinter85
5 years ago
@Guaylyvay You should have access to your Sticker packs. Have you checked all the sections, including the For Me, to make sure they are not placed somewhere different? Another thing I suggest, if you have not already, is buying a pack of cards and seeing if that changes anything.

10 Replies

TheSprinter85
Hero
5 years ago
@Guaylyvay Have you completed the tutorial on your new account yet?
Guaylyvay
5 years ago
Yes, and I unlock some characters.
TheSprinter85
Hero
5 years ago
If possible, could you try taking a screenshot of your Sticker Shop? The more information I can get the more I can help you. 🙂
Guaylyvay
5 years ago
This?
TheSprinter85
Hero
5 years ago
Yes exactly. There should be 4 packs available, instead of 1. But from what I can see from your picture, Colossal Fossils, Triassic Triumph and Galactic Gardens are missing from your Sticker Shop. Have you already obtained and picked all of your 3 starting Heroes on both the Plants and Zombies factions?
Guaylyvay
5 years ago
Yes, I have already obtained
TheSprinter85
Hero
5 years ago
@Guaylyvay You should have access to your Sticker packs. Have you checked all the sections, including the For Me, to make sure they are not placed somewhere different? Another thing I suggest, if you have not already, is buying a pack of cards and seeing if that changes anything.
Guaylyvay
5 years ago
I'll try to buy a pack.
Guaylyvay
5 years ago
It worked, thanks for the help!
TheSprinter85
Hero
5 years ago
Not a problem, glad I could help you! 🙂 If you ever have a question or need help with something, you can Private Message me if you wish, by clicking on my profile and sending me a message.