I've been having this problem for months. I contacted support. I was given 200 gems from support, this doesn't even touch the amount of gems I've not gotten. I see MANY other people have had this issue, and I don't see anyone saying that it is fixed now.
My player ID is
1002319845260
app version 1.16.10
Nexus 5X
Android 7.1.2 July 2, 2017
@JoeXAwesome wrote:I've been having this problem for months. I contacted support. I was given 200 gems from support, this doesn't even touch the amount of gems I've not gotten. I see MANY other people have had this issue, and I don't see anyone saying that it is fixed now.
My player ID is
1002319845260
app version 1.16.10
Nexus 5X
Android 7.1.2 July 2, 2017
It's been many months for me as well.
When I talked to support a couple months ago, the woman offered me 500 gems, and I declined. I said to just fix the app and I'll be happy.
In hindsight, I realize that was dumb. The ads still don't work, and I have 500 less gems than I could have.
This has been happening to me as well in the last 24 hours.
CONSPIRACY THEORY: The error message started when I got to 995 gems, only 1 ad away from getting a "bonus pack" (11 instead of 10) of cards.
I spoke to both a customer service agent and technical services rep today. Both were SUPER NICE! But: Neither could help me. And neither could compensate my time (e.g. in the form of gems). One suggested that I post in the forums, but I had checked here first; these threads have been around for a while.
I know that in-game currency (gems) in exchange for watching ads isn't my "right" per se, but I have legitimately spent quite a lot of real money $ on this game to support its development. Having the advertisements play through to the end—and then present me with an error message—seems to me to be dishonest on the part of EA. It shows that EA gets its advertising dollars, and my cut of that isn't received.
Frustrating.
player ID = sunbears4me
platform = iOS (all updates to iOS and app etc were verified by tech service rep as being adequate)
