In case anyone is interested. I had that same issue and did what ExLo05 suggests here:
I had the app's language set to Spanish. I switched it to English. I reinstalled the game (plants vs zombies) and it finally worked well
Nope, no solution yet ☹️
EA StaffHi everyone,
Thank you for reaching out about this.
If you get a chance, would you please take note of your Error Report ID in the EA app and post it in this thread?
To run an Error Report, select EA Error Reporter from the Help menu in the top left corner of the EA app. The Report ID will be visible once you have submitted your error report. Please share the Report ID here when you can.
Thank you!
Hi, here is the ID of my report.
8738ef02-a7d4-4b6a-a664-781b4efc9e14
I opened a ticket, here is his number : 147814937
Id Report : 2555ac22-76a0-47be-97df-403b466d708b
Hello Abril,
Here another code:
5f7392ec-0a4b-4b47-b8f5-635d05888d21
Thanks
still not working (Answering above)
Hi, are there any news? I still have the problem and I can't play the game.
i ended up buying it from steam
My plants vs zombie game is asking for a product key.... i already bought it... what seems to be the problem??? it says an error has occured...
@JUMONGJI14 wrote:My plants vs zombie game is asking for a product key.... i already bought it... what seems to be the problem??? it says an error has occured...
I am having the exact same issue. I am in
more than 23 emails now over the last 6 days. No one helps, I just get circular, random responses. Twice I have been told that the game has "been sunset" and they "cannot grant me the game." So I have requested a refund now at least 15 times and they entirely and completely ignore my request.
I do t understand how EA can even get away with this. I started a post on Facebook, which contains screenshots of these emails. Feel free to find the public post under Seaandra Richardson and add your own experience and share. Maybe that way EA might eventually get around to fixing our issues.
I don't know what else to do. They do not care. The "support" is a total fraud. I just bought this game through EA on 6/8/23 and we were only able to play it for about 2 days before the error began. They basically just stole money and won't give it back.
@a050104e04aece85 i bought this in 2017 when it was origin, i can confirm it was working when it was origin. now that is EA app it stopped. i bought this with real money, not getting this for free. i feel teased by their behave. 3 weeks of emailing, seems to talk to a wall
@JUMONGJI14 the problem is people bought this game with money and now is unplayable since they update Origin to EA app, they won't give a code or a refound. so we all wasted 5-10$/€ on this
they cannot find a way to make it work they only got our money
@ExLo05 wrote:@JUMONGJI14 the problem is people bought this game with money and now is unplayable since they update Origin to EA app, they won't give a code or a refound. so we all wasted 5-10$/€ on this
they cannot find a way to make it work they only got our money
You are so right. Only difference for me is that I bought it after the switch from Origins, directly from the EA website, and it still doesn't work. I just bought it last month! How much money have they made, I wonder, letting people buy a game and then just taking the game away?
Hello, Here's My Error report ID:
b72fe4dc-13cc-441e-8f26-fac1410dc482
Here's my code:
b8661a62-f3bf-4d50-806c-825ad6fb4a35
