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OLDCHUBOY's avatar
OLDCHUBOY
4 years ago
Solved

PC.Connection problem in China

       I have been studying in China since 2019. A few days ago, I bought BfN on steam and found that the game is difficult to work properly. After a few days of trying, I found that I can barely enter vertigo Park but difficult to enter other maps in vertigo Park, such as mount steep, multi player battle, etc. Most of the time, when I wait a long time to get into vertigo Park and get on the train to mount steep, the game always reminds me that I can't connect to EA server after another time of waiting.In my personal experience, it feels like a random event that successfully connects with a very small probability.     

       It seems that this problem is very common in China. Among the unofficial help seeking questions I browsed, there are a lot of similar questions filled with angry words, so it seems that I am not the only one who is driven crazy by this problem.

  • iluminatethesky's avatar
    iluminatethesky
    4 years ago

    Hey @OLDCHUBOY

    Thank you for the information.

    If those links didn't help, I would recommend contacting Support to see if there are any further steps to address this issue.

    https://help.ea.com/en/contact-us/

    Unfortunately there isn't much we can do here on the Forums, because there may be some private information you would need to share with Support.

    Let us know how it goes.

    Thanks 🙂

    - iluminate

3 Replies

  • OLDCHUBOY's avatar
    OLDCHUBOY
    4 years ago

            I did try the links you mentioned. In fact, my research direction is related to the Internet, so I conducted more tests on this basis to locate my problems. I even used Wireshark to capture the data packets in the process of running the game. I want to briefly list my results so that people can better understand my problems.

           As I said before, after waiting for a long time, my game interface always shows that the connection with the server has been disconnected, so I open Wireshark to capture packets before the game runs. At the same time, I query the corresponding TCP and UDP connections according to the process ID of BFN, and apply these parameters to Wireshark's filter, Then the packets of BFN running time communicating with the server is obtained.

           In my test, the IP address of the server is 159.153.63.235. There is no doubt that my game client has established a normal connection with the server and communicated with the server, which narrowed the scope of possible problems.However, a considerable number of packets are lost during the connection process, which may lead to the failure of the final connection, but I'm not sure, because I don't know the corresponding relationship between these packets and the commands executed in the game.

          Any further help？

  • iluminatethesky's avatar
    iluminatethesky
    Legend
    4 years ago

    Hey @OLDCHUBOY

    Thank you for the information.

    If those links didn't help, I would recommend contacting Support to see if there are any further steps to address this issue.

    https://help.ea.com/en/contact-us/

    Unfortunately there isn't much we can do here on the Forums, because there may be some private information you would need to share with Support.

    Let us know how it goes.

    Thanks 🙂

    - iluminate

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