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rocketcat7's avatar
2 years ago

[PC] EA app/Steam - PvZ GW2 Anticheat Error After Launch

i wanted to try a mod for the first time on gw2 and when i opened it it told me this, file:///C:/ProgramData/eaanticheat/Crashdumps/PACKER_62544437_2620.dmp so I checked and searched it on my web browser but it gave me a file with stuff like java script and random incomprehensible codes so i just thought sucks to suck for me, i quit and i will just give it to EA like nothing ever happened

16 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Unify2456 Gotcha. I took a look at the file you attached and this is what I can see. Some of this may have changed since you saved it but good to double-check anyway.

    The first thing I saw was your GPU drivers in the file were out of date. The date shows 06/10/2022 I would download GeForce Now and update them. 

    Check for GPU updates

    After reviewing the file, these are the errors I found from the logs of the DxDiag

    1. **AppHangB1 involving explorer.exe**:
    - **Fault bucket**: 1752439523518253058
    - This indicates that Windows Explorer (explorer.exe) is becoming unresponsive (hanging).
    2. **RADAR_PRE_LEAK_64 involving EpicWebHelper.exe**:
    - **Fault bucket**: 1691374340519482670 and type.
    - This suggests a potential memory leak in the Epic Games Launcher helper process.
    3. **AppHangTransient involving ErrorReporter.exe**:
    - **Fault bucket**: Type 0.
    - **Version**: ErrorReporter.exe 13.207.0.5720.
    - The Error Reporter itself is experiencing transient hangs.
    4. **BEX (Buffer Overflow Exception) involving NVIDIA Install Application**:
    - **Fault bucket**: 1774235783705505697
    - **Versions**: setup.exe_NVIDIA Install Application 2.1002.418.0 and ntdll.dll 10.0.22621.3672.
    - This indicates a buffer overflow error occurring in the NVIDIA installer.
    5. **AppHangB1 involving NVIDIA GeForce Experience.exe**:
    - **Fault bucket**: 1741841345247128735 and type 5, or type 0.
    - Indicates that the NVIDIA GeForce Experience application is hanging.

    Troubleshooting steps

    Spoiler

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues

    Once these are completed. double-check all updates again.
    Run a repair on the game, and launch it. 

  • Unify2456's avatar
    Unify2456
    2 years ago

    @EA_Shepard  I did almost everything I put text to show what i did and didnt do i checked all updates again and verified file integrity I've done the sfc scan multiple times. Im not sure what else to do ive spent like minimum 7 hours attempting to fix this max like 10. I really appreciate your help with this. Is there anything else I can do anyone else to talk to or see. Im attaching the latest version of the log and and a dxdiag i ran while the game opened. more help would be appreciated thank you so much. CHECK THE VERY BOTTOM I WROTE SOMETHING

    Delete Windows Temp Files: Done

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues 
    •  
    • Base on everything i looked at most people and sites said not to trust this application and ones like this and that they wont help
  • @EA_Shepard  DUDE i got it working with chat gpt i believe i reinstall directX and it worked and i update my other driver the intel one

  • EthanArthur12's avatar
    EthanArthur12
    Newcomer
    14 hours ago

    Hi, have you founded the solution of this problem? a friend of my mine is with the same trouble

     

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