[PC] Missing Plants Vs Zombies The Game of The Year Edition

@managerie76 Hey, are you missing the game entirely from your EA account, or are you having issues launching it?

missing the game completely . It is not even on my game list anymore.

@managerie76 Gotcha, is it the only game that is missing? When you pull up the game in the store does it say purchase, download install etc?

It doesn't show up as a list of purchasable games either. 

Plants Vs Zombie Game of the year edition is not an option to even buy

@managerie76 That indicates it is on a different account than the one you are logging into. If that is the case you will need to contact live support so that they can try to locate the game for you and get that set up so you can get it downloaded again.

Since 2011 I have only one account. I am a casual gamer. This was the only game I have ever purchased. 

@managerie76 I understand that but if it isn't in your library at all, and won't allow you to purchase it, support would still need to check and see if they can locate it. Community Managers cant do that because we arent support which is why they have to look into it and we do not.

. So I need to Chat with Support?

If it is the only game missing from the account, you can try the below but ultimately yes, it would be something support has to look into.

• Open task manager, locate EA Background Service, and end task
• Clear the cache for the EA app
• Check that the EA app is fully updated
• Run the EA app as an administrator 
• Check for any background applications blocking the EA App
  
  
• Make sure the EA app or other launcher is closed.
• Press the Windows key and "R" at the same time.
• Type or copy and paste "%ProgramData%
• Navigate to Electronic Arts\EA Services
• In the license folder, you can delete all the files

As these are license files for older titles, you won't lose any progress or data.

Clear the cache for the EA app.

Ok,  Thank you!