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Hey, folks
There are multiple reports of GW2 having performance issues with the PC. As there are many different issues being reported, we need to get some info from you.
Can you attach a DxDiag?
With support being limited, troubleshooting will also have its limits to what can be done.
Once we have the above file, we will be responding as we can to each of you!
Cheers!
here u go
- EA_Shepard2 years ago
Community Manager
Thank you! From your file, this is what I can see.
- RADAR_PRE_LEAK_64: This is typically associated with memory leaks
- APPCRASH: This indicates that the GW2 application crashed. The logs show that this occurred multiple times. The fault code c0000005
- BEX64: This is a Buffer Overflow Exception, indicating that the AdobeCollabSync program
- ScriptedDiagFailure: This error appears to be linked with the Microsoft Windows Network Diagnostics tool.
There is not a lot with the game, but with memory leaks, and Windows error codes, here are the steps I would take with your game.the AC could be a cause but its a security program, so something on your Windows may simply not like it. I've uninstalled and reinstalled it through the EA app and Steam and cannot repro it. I have just a basic Windows install too.
I would first uninstall the game (some of these you have already done)
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
- Check for Windows Updates
- Check for GPU updates
- Run the System File Checker tool
- Install/Repair your VC++ files for the game (Microsoft VC++ Link)
- Change UAC Controls within Windows (change back once tested)
Once these are performed, reinstall the game and test it.
- 2 years ago@EA_Shepard I dont play guild wars 2 thats probably garden warfare 2
- EA_Shepard2 years ago
Community Manager
@dreclub Okay. That data was pulled directly from the file. Not sure why it registered as Guild Wars, but there are 7 Windows Error lines with GW2. Your Windows is conflicting with the game with multiple system errors and not game errors.
I would refer to this MS Article on Fault Buckets as well.
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