Forum Discussion
2 years ago
here.
EA_Shepard
Community Manager
2 years ago@ergo79 Thanks! There are a few things happening with the system. Everything below is what I pulled from the error report!
-
APPCRASH Errors:
- gw2.main_win64_retail.exe: This executable has crashed multiple times.
- Fault bucket IDs:
- Error Codes:
- c0000005 (Access Violation)
- Faulting Offset: 000000000024c1dd
-
RADAR_PRE_LEAK_64 Errors:
- steamwebhelper.exe: This executable encountered a pre-leak error.
- Fault bucket ID: 1656743694097709690
- Titanfall2.exe: This executable also encountered a pre-leak error.
- Fault bucket ID: 1290843497229158255
From the file and the number of errors, the below is where I would start:
- Run the System File Checker tool
- Check for Windows Updates
- Check for GPU updates
- Windows troubleshooting tools
- Guide for Troubleshooting Graphics issues
- Install/Repair your VC++ files for the game (Microsoft VC++ Link)
For Testing (Optional)
- Put your device in a Clean Boot then launch the game
- Try the Game in different Compatibility settings
- Try Safe Mode with Networking
- Try a new Windows Account
- Change UAC Controls within Windows (change back once tested)
Delete Windows Temp Files
- First, make sure you close as many programs as you can
- Press the Windows key + R, go into the file explorer
- Type in %temp%, and hit Enter
- Delete everything it allows you to delete
- Reboot the PC
Optional Registry clean-up
- install CCleaner (it's free) from here
- Run Registry cleaner
- Click review selected issues
- Do you want to back up? No
- Click Fix all selected issues
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