Hello there! Ever since the EA Anticheat Update came our for both GW2 and BFN, I have failed to even surpass the loading screen and get the error that I cant connect to the EA servers. I know this isn't an internet thing as I can perfectly load up GW1 and play matches and even before this Update, I could do the same with GW2 and BFN. I've been trying to find a solution on these Forums for a while now and I haven't manage to find any. Here are my specs. EA App/Steam/Epic: Steam EA ID/Steam user ID: 76561199013491410Attach the EA App Error Report ID: dd2627dd-81ed-4717-9030-2089ad2bf622Windows OS: Windows 10 ProWindows OS version: 22H2 19045GPU model and driver version: AMD Radeon RX 6400 Version: 31.0.23013.1023Region: United KingdomAre you using an internal or external drive? Internal DriveAre you using an HDD or SSD? PvZGW2 and BFN installed on SSD, Windows on HDDDate this issue started: Ever since the Anticheat update was public for both gamesAny other errors? No, just them(I dont know how to work this bullet point tool 😞)

So i Factory Reset my PC and it works fine now!Hoooray! 🤓

Hello, I'm a veteran player of this game, with more than 1'000 hours of playtime already, and never encounter critical issues before. Unfortunately, since last week, I'm unable to join a multiplayer mode. I can play normally all the single player game mode, but every time I tried to join a public online match, both garden ops and competitive multiplayer, my game crashed instantly without a single error message after around 10 seconds. I already tried to repair, uninstall and reinstall the game, the EA app and the EA anti cheat software but the problem remains. I see some similar issue post on PvZ GW reddit, but with zero answers. Here, it seems that nobody have encounter this specific problem already, so I'have decided to write this post. I'm the only one with this problem? And someone have a solution?

So essentially I downloaded the game yesterday, go to launch it, the anticheat loads, closes, aaaaand nothing. steam says it isnt running, same with ea app. I am 95% sure that it is the anti cheat causing this, because when I launch with the anticheat files deleted, the game launches fine but stops at the main loading screen, which I assume is because the anticheat is off. I have tried the following solutions restarting verifying files reinstalling reinstalling ea app deleting cache and temp files deleting ea license files the "cryptbase.dll" I couldn't find, even with search bar. installing manually all of the _installer files installing the 2013 C++ distributable any help would be appreciated

Hi, I got an issue with pvz gw1, so I was playing as always without problems, and on next start up game just freezes with logo in right corner, I've trying everything. Reinstalling game, ea app etc. still nothing. Please someone help me

When opening bfn/gw2 it loads normaly but after the loading part it goes into a tab and tryed to fullscreen itself but it doesn't work. The video is also all black but the game is running in the background? I knwo this because I hear myself shooting and walking around in the game but can't see anything. All of this started when I downloaded fallout 4. I teyed searching what the problem is but with no luck. I tryed uninstalling the games and reintaling them but it doenst work. I tryed repairing the games on the EA app but for some reason there's no option to repair them. I know that my laptop can run the games because it ran bfn perfectly before fallout 4. Any help needed! Thank you. I'm on a Windows 11 with GeForce RTX 4050 laptop GPU. The gaming laptop is called MSI Bought both games of steam.

Forum Discussion

CatNugget160

New Novice

2 years ago

[PC] Performance Issues Relating to PvZ GW2

Hello there! Ever since the EA Anticheat Update came our for both GW2 and BFN, I have failed to even surpass the loading screen and get the error that I cant connect to the EA servers. I know this isn't an internet thing as I can perfectly load up GW1 and play matches and even before this Update, I could do the same with GW2 and BFN. I've been trying to find a solution on these Forums for a while now and I haven't manage to find any. Here are my specs.

EA App/Steam/Epic: Steam
EA ID/Steam user ID: 76561199013491410
Attach the EA App Error Report ID: dd2627dd-81ed-4717-9030-2089ad2bf622
Windows OS: Windows 10 Pro
Windows OS version: 22H2 19045
GPU model and driver version: AMD Radeon RX 6400 Version: 31.0.23013.1023
Region: United Kingdom
Are you using an internal or external drive? Internal Drive
Are you using an HDD or SSD? PvZGW2 and BFN installed on SSD, Windows on HDD
Date this issue started: Ever since the Anticheat update was public for both games
Any other errors? No, just them

(I dont know how to work this bullet point tool 😞)

44 Replies

Thexwhats
2 years ago
i hope they fix it in the hopefully next update
its been so long sense i played it 😔
EA_Shepard
Community Manager
2 years ago
Hey, @Drip66 Can you do me a solid and run a new DxDiag for me? I want to see some info on it.
bilorge
2 years ago
Whenever I try to load up pvz gw2 i get this error, "The application has encountered a unexpected error. dumping started.". idk how to fix it
ERROR IMAGE:
DXDIAG:
dxdiag diagnostics.txt98 KB
Heftzul
9 months ago
@CarlitoBan did you solve this problam? the same thing is happening to me

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