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JzlSoriano
2 years agoSeasoned Newcomer
still not working ☹️
2 years ago
Hi, I have the same problem as you, did you manage to solve it. I've been losing my mind over this problem for a month
- 2 years ago
So, how long could it take to fix this problem? Its ongoin for over a month now... :/
- EA_Shepard2 years ago
Community Manager
Hello, All
We wanted to follow up on this one. Can you confirm if you have followed the following steps to see if these resolve the error?
Delete EA License Files:
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Enable View Hidden Files and Folders
- Delete all files in the "License" folder.
Please clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.)
Log back into the platform you play on, repair the game, and launch again. If you get the same error, please post the following
- Attach the EA App Error Report ID Here
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Screenshot of your give still giving the error(s)
- 2 years ago
Thanks! This worked. Glad to be able to play again.
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