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7u677's avatar
7u677
Seasoned Newcomer
3 years ago
Solved

[PC] Plants vz Zombies - "We could not activate on this computer"

When I try to start Plants vs zombies, I always get the same error message. It says I haven't activated the game, even though I was able to play it normally on Origin. I also have some ingame time. A...
  • ImmenseBeing's avatar
    ImmenseBeing
    2 years ago
    @in2action Thank you so much! I figured it was only the license file so I just deleted the below file and it worked:

    C:\ProgramData\Electronic Arts\EA Services\License\71592.dlf
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago

Hello, All

We wanted to follow up on this one. Can you confirm if you have followed the following steps to see if these resolve the error?

Delete EA License Files:

  • Make sure the EA app is closed.
  • Press the Windows key and "R" at the same time.
  • Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
  • Enable View Hidden Files and Folders
  • Delete all files in the "License" folder.

Please clear your temp files:

  • Press the Windows key and "R" at the same time
  • Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
  • Now your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
  • (If some files or folders can't be deleted, reboot and try again.)

Log back into the platform you play on, repair the game, and launch again. If you get the same error, please post the following

  • Attach the EA App Error Report ID Here
  • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
  • Screenshot of your give still giving the error(s)
sonargirl02's avatar
sonargirl02
2 years ago

Thanks! This worked. Glad to be able to play again.

  • DrRodriges's avatar
    DrRodriges
    2 years ago

    I deinstalled Origin and installed the EA-App.

    But the problem still exists: When I am told to activate the game and put in username and PW, the system tells me they are wrong (but I use them to log on to the app the the forum).

    If I choose "create new account" I am told, I was offline, however.

    Same if I choose to put in a serial number

  • TSR-LuXeM's avatar
    TSR-LuXeM
    2 years ago

    Same, also when i repair and open the game again, it creates the "71592.dlf" file again in the "License" Folder.

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