Forum Discussion
165 Replies
- DontBugMe222 years agoNew Novice
I followed all of your steps and it now works again! Thank you so much!
I uninstalled the game. Installed it again changing the language to English. It works !!! Uninstalled again and changing the language to French, and : IT WORKS !!
- EA_Shepard2 years ago
Community Manager
This is still being looked into with different teams as older titles are getting similar errors:
As of now, below are the steps that should resolve it but may not be for everyone! The idea is to get rid of all files relating to the game from the PC, so the download provides a fresh install with no older files within the registry or documents.
Delete EA License Files:
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Enable View Hidden Files and Folders
- Delete all files in the "License" folder.
Please clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.)
Hey! Just to say that I'm still unable to play Plants vs Zombies GOTY edition since the EA App replaced Origin (we are the 17th of march 2024), even though I've tried multiple times the fixes mentioned. Even some fixes as changing the language that did work before don't work anymore.
Hope you guys don't forget us !
- @ImmenseBeing It's Work Thanks!
Same here unfortunately, it's one of my favourite games and it's sad I can't play my copy anymore.
Hey
I wanted to play Plants vs. Zombies with my new Game Pass subscription but it won't start.
I tried everything discussed in the forums so I connected with EA's Customer Support.
Same thing again, restart, delete cashe, delete EA Service License Files - nothing worked.
In the end, Support said i need to write a post on here so that's what I'm doing.
Any other ideas how to solve this?
Transcript and Picture of the activation message in the appendix, both in german tho. Name and personal info redacted.- EA_Shepard2 years ago
Community Manager
Hey, all
Wanted to drop in and let you know there will be an update for this being pushed soon. Unfortunately, it has taken more time than expected because the error you are receiving is affecting more than just this title.
Once the update goes live it may not be directly for individual games but for the EA app itself. This is still being worked out but things are moving forward and hopefully, this just resolves that error in general.
Cheers!
THANK YOU!!!!
Update when i refresh cache and open it its says this