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Calico_Cy's avatar
Calico_Cy
Rising Novice
2 years ago
Solved

[PC] PvZ BFN Crashing When Changing Tabs

Good day to all reading,


TL:DR, Changing to any tab that is not Plants Vs Zombies: Battle for Neighborville causes the game to crash with a DirectX error.

I have run into an issue where whenever I click into any tab that isn't PvZ: BfN, the game will always crash with the following error:

 

  • DirectX Error
    • DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG. GPU: "NVIDIA GeForce RTX 2070 with Max-Q Design", Driver: 54633, This error is usually caused by the graphics driver crashing; try installing the latest drivers.

I am running on a Windows 11 device with the latest (as of writing) updates. My graphics card is also up to date (as of writing), and can be seen above. I am running the game using DirectX 12. The game is launched from Steam with no arguments, and everything runs perfectly fine except for when I change tabs.

I really hope I can find an answer to this, as I have seemingly found nothing online. I clearly remember this issue being a thing even since I had purchased the game about a year back. Please let me know if I can provide any more information to help.

UPDATE2 

After some testing, I have found that the issue persists even when playing with the game set run using DirectX 11.
The issue seems to be tied to DirectX 12 only, as it turns out that when I set the game to DirectX11, it didn't actually apply.


Thanks for your time,
Cypress, an Espeon

  • Calico_Cy's avatar
    Calico_Cy
    2 years ago

    Hello,

    As of the time, the issue still occurs on DirectX12, but I have changed to DirectX11 which has solved the issue. I hope this can be fixed on DirectX12 going forward.

    Thanks for your time

4 Replies

  • Calico_Cy's avatar
    Calico_Cy
    Rising Novice
    2 years ago

    Hello,

    As of the time, the issue still occurs on DirectX12, but I have changed to DirectX11 which has solved the issue. I hope this can be fixed on DirectX12 going forward.

    Thanks for your time

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @CypressTheEspeon It's on my list of issues. This one may take a bit more to fix due to the age of the game and whatnot but Im happy that DX 11 gets you in and playing.

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