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@EA_Shepard This shows up everytime i try to delete (attached file): it says "the file is open in EA" however EA isn't open, and it also says some of the other times "open in chrome browser" or "microsoft edge" or "the file dosn't exist" - I can't delete these files, even though the only thing i have open is my files holder because i close everything down and I*''ve tried like 10 times now, and restartet my pc. what should I do?
@claraathiessen So what you have to do is close every open program you can down by where the clock is on your PC. Open tasks manager and make sure the EA app is not running at all either.
Any files it doesn't allow you to delete just skip. Some need admin permissions, some are using background programs so it is okay if you cannot delete them.
- 2 years ago
Hello. I am having the same exact issue as this other person, I followed your advice and deleted all my temporary files and the folder that you mentioned. It still doesn't work for me. Could you help me?
- EA_Shepard2 years ago
Community Manager
@senhor_prickles We sent this over to the team to have looked at. Not entirely sure what is causing that error. We are doing more digging into this but at the moment, there isn't a workaround to get around that error.
Can you attach a DxDiag?
- 2 years ago
Thank you! I think I did the DxDiag correctly. If you need anything else please let me know.
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