Forum Discussion
I get this error when trying to load the game. I have tried many solutions online and I have tried installing to different locations, drives, reinstalling, repairing. I need my data to be deleted but it is saved on the EA cloud and I cannot remove it
- EA_Shepard2 years ago
Community Manager
Hey, I wanted to follow up on this thread to see if you continue having issues with the game!
Cheers!- 2 years ago
Yes I am still having issues I need my plants vs zombies data deleted from ea, as uninstalling and reinstalling as well as repairing the game does not work. it is NOT garden warfare.
- EA_Shepard2 years ago
Community Manager
@tbfpux27812k I had the account reviewed and they didn't find much. For this one, can you please run through the following for me and let me know if these worked.
First, uninstall the game
Delete EA License Files:
- Make sure the EA app is closed.
- Press the Windows key and "R" at the same time.
- Type or copy and paste "%ProgramData%\Electronic Arts\EA Services" (without the quotes) into the new Window > ENTER
- Enable View Hidden Files and Folders
- Delete all files in the "License" folder.
Please clear your temp files:
- Press the Windows key and "R" at the same time
- Into the new window, type or copy & paste: "%temp%" (Without the quotes.) > hit "ENTER"
- Your Windows Explorer should have brought you to the "C:\Users\>your user name<\AppData\Local\Temp" folder. > Delete all files and folders in it.
- (If some files or folders can't be deleted, reboot and try again.
Make sure the Recycle Bin is emptied
Log back in and reinstall the game
Make sure the game and the app are on the same drive
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