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yoyogemer976's avatar
yoyogemer976
7 years ago
Solved

plants vs zombies battle for neighborville crashing when it is opened

when i open plants vs zombies battle for neighborville there is a black screen and then it crashes. does anyone know how to fix this? i already tried deleteing my cache running it as an administrato...
  • LamarLD's avatar
    LamarLD
    7 years ago
    @HexaTropgros Hey i fixed my problem guys! try starting origin as an adminstrator and then go to your gamefiles and open there the PVZBattleforNeighborville.exe as an adminstrator 🙂 I'm super happy that it worked i hope it does for you all too!
Jonadoe90's avatar
Jonadoe90
7 years ago

i have the same problem here is my pc info...

[Removed MSINFO - CM]

    • Jonadoe90's avatar
      Jonadoe90
      7 years ago

      here is my DxDiag as you ask please help me i tried all the  steps nothing is working...

    • Cynhicee's avatar
      Cynhicee
      6 years ago

      sorry for the reply, but I don't see how to POST on this thread.  perhaps it is closed?  anyway.. same issue for me.  tried uninstalling on desktop, and using the discs to load it (since that is how I loaded it on my laptop, and that works fine... also, the laptop isn't nearly as well equipped as my desktop).  Tried:

      * run as admin both origin and .exe

      * clearing origin caches

      * creating new user (and I'm american.. so.. no odd characters or anything)

      * disabling windows protection

      * removing Origin overlay in the game and in the application

      My nvidia driver was up to date, and then a new update even hit yesterday and i tried that... to no avail.. ☹️

      I think the game is actually running, since I hear the loading sounds.  It appears to be more of a video issue.. I know it switches to a really huge lower resolution when it launches, as I've been able to get it to stick and pull up task manager, which is almost off the screen..

      Anyway, ☹️  I've attached my dxdiag here.  I'm hoping that someone can help me.  ☹️ 

      • Cynhicee's avatar
        Cynhicee
        6 years ago

        Ok, so I realized my mistake after the post... wasn't thinking about the ASCII characters.. was reversing in my mind.  When the realization hit me, rushed back here, created the add'l login, and Voila!  Stupid thing works!  WTH?!  While it's not an actual FIX, it IS a WORKAROUND.  Pfft!

  • justfamgaming's avatar
    justfamgaming
    7 years ago

    I fixed mine but I didn't know exactly what I did cause I did too many things lol, try whitelisting both your origin and your pvz, click the private and public check then click ok. After that I right clicked on the origin app in my desktop and went to properties and and set it to run as a administrator. I repaired my game in origin and went to the PVZBattleforNeightborville.exe application and right clicked that and and clicked on run as a administrator. Hopefully it works but I'm still running some tests to see exactly what I did to make it work so I'll get back to you if I find out

    • Jonadoe90's avatar
      Jonadoe90
      7 years ago
      @justfamgaming its not working for me im trying 3 days now and nothing..please help!!!
      • holger1405's avatar
        holger1405
        Hero+
        6 years ago

        @Jonadoe90 

        • Search the "ATKEX_cmd.exe" on your system. (Could be under "C:\Program Files\Realtek\Audio\HDA")
        • Move the file to your desktop > Reboot > Test.

        If that don't helps, create a new DXDiag and load it up.

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